Remote SaaS Customer Success Manager - Growth & Onboarding

SCALEUP; México; A distancia; MXN 276.000 - 827.000; A tiempo parcial

Descripción de la vacante

Scale Up's client is seeking a Customer Success Manager (CSM) to own and shape the customer experience from onboarding through long-term success, partnering with Product, Engineering, and Leadership. This is a highly visible, impact-driven role in a fast-paced startup.

This 100% remote, contractor position (LATAM) requires 5+ years in B2B SaaS, strong English, and a proven ability to drive adoption, renewals, and expansion while building a scalable customer-facing function.

Formación

• 5+ years of experience in Customer Success in a B2B SaaS environment.
• Excellent written and spoken English.
• Experience using CRM and CS tools (HubSpot, Salesforce or similar).
• Strong communication, relationship-building and stakeholder management skills.

Responsabilidades

• Own onboarding for new customers and ensure a smooth implementation.
• Provide hands-on technical support and troubleshoot platform issues.
• Build and maintain relationships with key stakeholders at customer organizations.
• Develop and execute customer success plans aligned with goals and business objectives.
• Advocate for customers internally and share feedback to product teams.
• Monitor health metrics, drive renewals, and identify growth opportunities.

Conocimientos

English fluency

Technical aptitude

CRM tools proficiency

Communication & relationships

Problem solving

Herramientas

HubSpot

Salesforce

Descripción del empleo

Scale Up's client is seeking a Customer Success Manager (CSM) to own and shape the customer experience from onboarding through long-term success, partnering with Product, Engineering, and Leadership. This is a highly visible, impact-driven role in a fast-paced startup.

This 100% remote, contractor position (LATAM) requires 5+ years in B2B SaaS, strong English, and a proven ability to drive adoption, renewals, and expansion while building a scalable customer-facing function.