Global CX Specialist: Payroll & EOR Solutions

Justworks; Ciudad de México; Sur place; MXN 756 090 - 972 594; Plein temps

Résumé du poste

Justworks in Mexico City seeks a Customer Experience Specialist. You will be responsible for high-level customer support on international payroll and EOR cases, collaborating with various teams to enhance product performance and customer satisfaction.

The ideal candidate should have 4+ years in a customer-facing role and strong problem-solving abilities, alongside communication and technical skills. This role requires a detailed understanding of international support dynamics and a commitment to customer advocacy.

Qualifications

• 4+ years experience in a customer-facing role, ideally with experience in the EOR space.
• Proven experience in a support role, ideally within a technical or advisory capacity.
• Exceptional problem-solving skills with a proven track record of resolving complex technical issues.

Responsabilités

• Serve as a primary point of contact for high-level customer support inquiries.
• Collaborate with various teams to identify and resolve complex product issues.
• Develop and implement strategic solutions to improve customer experience.

Connaissances

Customer service

Technical support

Problem-solving

Communication

Collaboration

Outils

SQL

Jira

Confluence

Zendesk

Description du poste

Justworks in Mexico City seeks a Customer Experience Specialist. You will be responsible for high-level customer support on international payroll and EOR cases, collaborating with various teams to enhance product performance and customer satisfaction.

The ideal candidate should have 4+ years in a customer-facing role and strong problem-solving abilities, alongside communication and technical skills. This role requires a detailed understanding of international support dynamics and a commitment to customer advocacy.