Global Customer Service & Order Management Specialist

Vishay Intertechnology, Inc.; Región Centro; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

Vishay Guadalajara in Mexico is seeking a Customer Service Representative to act as the primary link between customers, distributors, sales reps, and internal units. You will manage orders, review contracts per SAP procedures, and handle changes and RMAs in SAP.

The role requires 1–3 years in electronics manufacturing, ERP familiarity (SAP), strong communication, and Excel proficiency. On-site collaboration with global teams is essential to deliver accurate order processing and service.

Formación

• Bachelor’s degree in Business Administration, International Business, Engineering, or a related field.
• 1 to 3 years of experience within the electronics manufacturing industry.
• Experience in customer service, order management, inside sales support, or supply chain coordination.
• Knowledge of ERP systems, preferably SAP.
• Proficiency in Microsoft Office applications, especially Excel.
• Strong communication and customer relationship skills.
• Excellent organization skills and attention to detail.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Ability to learn and support a broad portfolio of electronic component product lines.
• English communication skills preferred for interaction with global customers and internal teams.

Responsabilidades

• Serve as the primary point of contact between customers, distributors, field sales representatives, and internal business units.
• Process customer orders and perform contract review activities following SAP procedures and guidelines.
• Enter and manage order changes, coordinating with business units when required.
• Submit and process Return Material Authorization (RMA) requests in SAP.
• Generate and manage customer quotations through SAP and legacy systems.
• Monitor EDI workflows and resolve issues to ensure accurate order processing.
• Provide timely and accurate responses to customer inquiries using SAP and factory resources.
• Communicate critical customer requirements and business needs to internal teams.
• Support logistics activities, shipment tracking, and documentation management.
• Coordinate expedite requests and proactively communicate delivery updates to customers.
• Support customer portals, including order management, changes, and cancellations.
• Collaborate with Finance and Credit teams to resolve invoice-related issues.

Conocimientos

Communication

Multi-tasking

Cross-functional teamwork

Customer relationship

English communication

Educación

Bachelor’s degree

Herramientas

SAP

Excel

Descripción del empleo

Vishay Guadalajara in Mexico is seeking a Customer Service Representative to act as the primary link between customers, distributors, sales reps, and internal units. You will manage orders, review contracts per SAP procedures, and handle changes and RMAs in SAP.

The role requires 1–3 years in electronics manufacturing, ERP familiarity (SAP), strong communication, and Excel proficiency. On-site collaboration with global teams is essential to deliver accurate order processing and service.