Customer Success Specialist – Global Electronics

Vishay Intertechnology; Región Centro; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage

Wellness resources

Professional growth

Global opportunities

Job summary

Vishay Intertechnology in Guadalajara, Mexico, seeks a Customer Service Representative to manage orders, contracts, RMAs, and quotes using SAP. You will liaise with customers, distributors, and sales while supporting logistics and portal activities.

Ideal candidates have 1–3 years in electronics manufacturing, strong Excel skills, and fluency in English for global interactions. On-site role in Guadalajara with global opportunities.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 1 to 3 years in electronics manufacturing, customer service or order management.
• Experience with ERP systems, preferably SAP; proficient in Excel.
• Strong communication and cross-functional collaboration abilities.

Responsibilities

• Serve as primary contact between customers, distributors, field sales, and internal units.
• Process orders, review contracts, and manage order changes in SAP.
• Submit RMAs, generate quotations, monitor EDI workflows, and resolve issues.
• Coordinate with Finance on invoice-related matters and support portals.

Skills

Customer service

Order management

Communication skills

Multitasking

English communication

Education

Bachelor's degree in Business Administration, International Business, Engineering, or related field

Tools

SAP

Excel

Job description

Vishay Intertechnology in Guadalajara, Mexico, seeks a Customer Service Representative to manage orders, contracts, RMAs, and quotes using SAP. You will liaise with customers, distributors, and sales while supporting logistics and portal activities.

Ideal candidates have 1–3 years in electronics manufacturing, strong Excel skills, and fluency in English for global interactions. On-site role in Guadalajara with global opportunities.