Customer Service Representative

Vishay Intertechnology, Inc.; Región Centro; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

Vishay Guadalajara in Mexico is seeking a Customer Service Representative to act as the primary link between customers, distributors, sales reps, and internal units. You will manage orders, review contracts per SAP procedures, and handle changes and RMAs in SAP.

The role requires 1–3 years in electronics manufacturing, ERP familiarity (SAP), strong communication, and Excel proficiency. On-site collaboration with global teams is essential to deliver accurate order processing and service.

Formación

• Bachelor’s degree in Business Administration, International Business, Engineering, or a related field.
• 1 to 3 years of experience within the electronics manufacturing industry.
• Experience in customer service, order management, inside sales support, or supply chain coordination.
• Knowledge of ERP systems, preferably SAP.
• Proficiency in Microsoft Office applications, especially Excel.
• Strong communication and customer relationship skills.
• Excellent organization skills and attention to detail.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Ability to learn and support a broad portfolio of electronic component product lines.
• English communication skills preferred for interaction with global customers and internal teams.

Responsabilidades

• Serve as the primary point of contact between customers, distributors, field sales representatives, and internal business units.
• Process customer orders and perform contract review activities following SAP procedures and guidelines.
• Enter and manage order changes, coordinating with business units when required.
• Submit and process Return Material Authorization (RMA) requests in SAP.
• Generate and manage customer quotations through SAP and legacy systems.
• Monitor EDI workflows and resolve issues to ensure accurate order processing.
• Provide timely and accurate responses to customer inquiries using SAP and factory resources.
• Communicate critical customer requirements and business needs to internal teams.
• Support logistics activities, shipment tracking, and documentation management.
• Coordinate expedite requests and proactively communicate delivery updates to customers.
• Support customer portals, including order management, changes, and cancellations.
• Collaborate with Finance and Credit teams to resolve invoice-related issues.

Conocimientos

Communication

Multi-tasking

Cross-functional teamwork

Customer relationship

English communication

Educación

Bachelor’s degree

Herramientas

SAP

Excel

Descripción del empleo

Build your career helping us build The DNA of tech.® Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day, our products touch your life and the lives of people around the world, although you may not realize it. Come join us and help build The DNA of tech.™ Are you ready to help build the DNA of technology?Vishay Guadalajara, Mexico is currently seeking candidates for the position of Customer Service Representative. This role serves as the primary communication link between customers, distributors, sales representatives, and internal business units, ensuring exceptional customer support and order management throughout the sales process.

Position Location

This position is based in Guadalajara, Jalisco, Mexico, one of the country's leading technology and electronics manufacturing hubs. The role offers the opportunity to collaborate with customers, distributors, sales teams, and manufacturing operations within a global organization committed to innovation and customer service excellence.

Primary Job Posting Location

Av. Moctezuma 144, Cd. del Sol, Torre Madol, Piso 3, C.P. 45050, Zapopan, Jalisco, México.

What You Will Be Doing

• Serve as the primary point of contact between customers, distributors, field sales representatives, and internal business units.
• Process customer orders and perform contract review activities following SAP procedures and guidelines.
• Enter and manage order changes, coordinating with business units when required.
• Submit and process Return Material Authorization (RMA) requests in SAP.
• Generate and manage customer quotations through SAP and legacy systems.
• Monitor EDI workflows and resolve issues to ensure accurate order processing.
• Provide timely and accurate responses to customer inquiries using SAP and factory resources.
• Communicate critical customer requirements and business needs to internal teams.
• Support logistics activities, shipment tracking, and documentation management.
• Coordinate expedite requests and proactively communicate delivery updates to customers.
• Support customer portals, including order management, changes, and cancellations.
• Collaborate with Finance and Credit teams to resolve invoice-related issues.

What We Are Looking For

• Bachelor’s degree in Business Administration, International Business, Engineering, or a related field.
• 1 to 3 years of experience within the electronics manufacturing industry.
• Experience in customer service, order management, inside sales support, or supply chain coordination.
• Knowledge of ERP systems, preferably SAP.
• Proficiency in Microsoft Office applications, especially Excel.
• Strong communication and customer relationship skills.
• Excellent organization skills and attention to detail.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Ability to learn and support a broad portfolio of electronic component product lines.
• English communication skills preferred for interaction with global customers and internal teams.

What can Vishay offer you?

At Vishay, we offer a comprehensive benefits package that includes healthcare coverage, wellness resources, and programs designed to support your professional and personal growth. You will be part of a strong global organization with opportunities for local and international development while helping deliver outstanding service to customers around the world.

Additional Information

• Work Arrangement: On-site
• Department: Customer Service
• Reports To: Department Supervisor
• Location: Vishay Guadalajara, Jalisco, Mexico

Do you have the skills we are looking for? Are you ready to grow your career while helping drive the technologies that power our world?