Global B2B Collections Analyst – SSC Migration

Ericsson; Tlalnepantla; On-site; MXN 250,000 - 420,000; Full time

Job summary

Ericsson is seeking a Collections Specialist to support the migration of collections activities into the Shared Services Center. You will standardize processes and manage day-to-day cash collection and customer management in a global B2B environment.

Join a team that collaborates with Billing, Treasury, Credit Management, and Sales across countries, using Zuora and Oracle to maintain accurate records. Strong English communication and adaptability are essential.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics or related field.
• Professional experience in cash collection or accounts receivable.
• Experience in a B2B operational environment.

Responsibilities

• Migrate collections activities and standardize processes in SSC.
• Perform day-to-day cash collection and accounts receivable for B2B customers.
• Follow up on overdue invoices, payment commitments, disputes, and account matters.
• Investigate billing, payment, and account discrepancies with internal teams.
• Collaborate with Billing, Treasury, Credit Management, Sales and virtual teams globally.

Skills

Cash collection

Accounts receivable

Credit management

B2B operations

English communication

Education

Bachelor’s degree in Business Administration, Finance, Accounting, Economics

Tools

Zuora

Oracle

Job description

Ericsson is seeking a Collections Specialist to support the migration of collections activities into the Shared Services Center. You will standardize processes and manage day-to-day cash collection and customer management in a global B2B environment.

Join a team that collaborates with Billing, Treasury, Credit Management, and Sales across countries, using Zuora and Oracle to maintain accurate records. Strong English communication and adaptability are essential.