Credit & Collections Specialist: Accelerate Payments

Ericsson; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Ericsson in Mexico City seeks a Credit and Collections Analyst to support the collections lifecycle for customer accounts and drive timely payments. You will contact customers by phone and email, follow up on invoices, and collaborate with Billing, Sales and Finance to resolve account questions and payment issues.

In this role you will ensure accurate customer records, analyze payment statuses, and maintain clear documentation in the CRM/ERP systems.

Qualifications

• Strong verbal and written communication in English and Spanish.
• Basic understanding of invoices, payments and accounts receivable.
• Proficiency in Microsoft Excel; willingness to learn ERP/CRM systems.
• Ability to analyse information, solve problems and manage multiple priorities.

Responsibilities

• Follow up on open invoices and overdue balances via email, phone, and portals.
• Review account information, aging reports and payment terms; identify follow-up items.
• Record customer contacts and next steps in the system; monitor payment status.

Skills

Communication skills

English & Spanish bilingual

Analytical thinking

Organizational skills

Team collaboration

Education

Degree in Accounting, Finance, Business Administration or related field

Tools

Oracle

Zuora

Salesforce

Job description

Ericsson in Mexico City seeks a Credit and Collections Analyst to support the collections lifecycle for customer accounts and drive timely payments. You will contact customers by phone and email, follow up on invoices, and collaborate with Billing, Sales and Finance to resolve account questions and payment issues.

In this role you will ensure accurate customer records, analyze payment statuses, and maintain clear documentation in the CRM/ERP systems.