Credit And Collections Analyst (B2B)

Ericsson; Ciudad de México; On-site; MXN 300,000 - 540,000; Full time

Job summary

Ericsson busca Analista de Créditos y Cobranza (B2B) para apoyar la migración de actividades a un Centro de Servicios Compartidos (SSC) y estandarizar procesos de cobranza en un entorno global B2B. Monitorizaras cuentas, colaborarás con equipos multiculturales y asegurarás la precisión de registros en Zuora y Oracle.

Requisitos: título en Administración, Finanzas o afines; experiencia en cobranza y cuentas por cobrar; habilidad para trabajar en entornos B2B y comunicarse en inglés a nivel

Qualifications

• Diplomado o licenciatura en Administración de Empresas, Finanzas, Contabilidad, Economía o afín.
• Experiencia profesional en cobranza, cuentas por cobrar, gestión de crédito u función financiera relacionada.
• Experiencia en entorno operativo B2B.
• Conocimiento de prácticas de tesorería y gestión de crédito.
• Experiencia con plataformas de facturación y cobranza (Zuora/Oracle preferente).

Responsibilities

• Migrar las actividades de cobranza al SSC, apoyar transferencia de conocimiento y estandarizar procesos.
• Realizar cobranza diaria y actividades de cuentas por cobrar para clientes B2B.
• Dar seguimiento a facturas vencidas y compromisos de pago, disputas y temas de cuentas.
• Investigar y resolver discrepancias de facturación, pagos y cuentas con stakeholders internos.
• Colaborar con Billing, Treasury, Credit Management, Sales y equipos virtuales globales.

Skills

Cash collection

Accounts receivable

Credit management

English communication

Virtual teamwork

Education

Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field

Tools

Zuora

Oracle

Job description

Credit and Collections Analyst (B2B)

Empresa : Ericsson Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Credit and Collections Analyst (B2B)

Join our Team

About This Opportunity

As a Collections Specialist, you will support the migration of activities from local teams and colleagues into the Shared Services Center (SSC). You will help standardize processes and perform day-to-day cash collection and customer management activities in a global B2B environment.

Key Responsibilities

• Migrate collections activities into the SSC, support knowledge transfer, and standardize processes.
• Perform day-to-day cash collection and accounts receivable activities for B2B customers.
• Follow up with customers on overdue invoices, payment commitments, disputes, and account-related matters.
• Investigate and resolve billing, payment, and account discrepancies with internal stakeholders.
• Collaborate effectively with Billing, Treasury, Credit Management, Sales, and virtual teams globally.
• Use billing and collections platforms, including Zuora and Oracle, while maintaining accurate records and meeting agreed service levels.
• Identify opportunities to improve process efficiency, consistency, and customer experience.

What you will bring:

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Professional experience in cash collection, accounts receivable, credit management, or a related finance function.
• Experience working in a B2B operational environment.
• Knowledge of Treasury and Credit Management practices.
• Hands-on experience with billing and collections platforms, preferably Zuora and Oracle.
• Experience handling customers and conducting payment follow-ups professionally.
• Strong written and verbal English communication skills. English is required because the role works with colleagues, customers, and teammates around the world.
• Ability to work effectively in virtual and multicultural teams.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage priorities, meet deadlines, and work with attention to detail.
• Adaptability and willingness to support process migrations and changes in ways of working.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.

We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Mexico (MX) || Mexico City