Strategic B2B Credit & Collections Analyst

Ericsson GmbH; Ciudad de México; Híbrido; MXN 300.000 - 520.000; Jornada completa

Descripción de la vacante

Vonage is seeking a Credit and Collections Analyst to manage mid market and enterprise portfolios, coordinating with Account Managers, Sales and Finance to secure timely cash collection and resolve disputes.

You will apply tailored collection strategies, monitor aging, and escalate high risk cases while ensuring SOX compliance and accurate cash application across Zuora, Oracle Advanced Collections and Salesforce.

Formación

• Three to five years of experience in B2B collections or accounts receivable, managing enterprise or mid market portfolios.
• Experience in Telecom, UCaaS, CCaaS, CPaaS or SaaS is strongly preferred.
• Experience with Zuora, Oracle Advanced Collections, Salesforce or equivalent enterprise systems.
• Strong understanding of the Order to Cash cycle, including invoicing, cash application, refunds, disputes and write offs.
• Knowledge of SOX compliance requirements and collections related regulatory standards.
• Proficiency in Microsoft Excel for accounts receivable analysis and aging reports.
• Strong communication, negotiation, conflict resolution and relationship management skills.
• Analytical, detail oriented and results driven, with the ability to manage complex portfolios and competing priorities.

Responsabilidades

• Manage an assigned portfolio of mid market and enterprise accounts and proactively follow up on outstanding balances.
• Apply collection strategies based on customer segment and risk profile, prioritizing high value and aged accounts.
• Monitor accounts receivable aging reports and take timely action on accounts approaching or exceeding payment terms.
• Partner with Account Managers and Customer Success Managers to resolve slow pay and disputed accounts.
• Escalate unresponsive or high risk accounts with documented collection history and recommended next steps.
• Act as the primary collections contact for assigned accounts and work with Account Managers, Sales, Billing, Tax and Finance to resolve payment blockers.

Conocimientos

Communication skills

Negotiation

Relationship management

Analytical thinking

Attention to detail

Excel proficiency

Herramientas

Zuora

Oracle Advanced Collections

Salesforce

Descripción del empleo

Vonage is seeking a Credit and Collections Analyst to manage mid market and enterprise portfolios, coordinating with Account Managers, Sales and Finance to secure timely cash collection and resolve disputes.

You will apply tailored collection strategies, monitor aging, and escalate high risk cases while ensuring SOX compliance and accurate cash application across Zuora, Oracle Advanced Collections and Salesforce.