Senior Credit & Collections Analyst - Enterprise SaaS

Ericsson; Estado de México; Presencial; MXN 400.000 - 650.000; Jornada completa

Descripción de la vacante

Vonage is expanding its Credit and Collections team to manage the collections lifecycle for mid market and enterprise customers. You will partner with Account Managers, Sales and Finance to drive timely cash collection, reduce aged debt and support credit risk management.

In this role you will manage an assigned portfolio, apply strategic collection approaches, investigate disputes, and ensure accurate cash application across Zuora and Oracle Advanced Collections.

Formación

• Three to five years of experience in B2B collections or accounts receivable, managing enterprise or mid market portfolios.
• Experience in Telecom, UCaaS, CCaaS, CPaaS or SaaS is strongly preferred.
• Experience with Zuora, Oracle Advanced Collections, Salesforce or equivalent enterprise systems.
• Strong understanding of the Order to Cash cycle, including invoicing, cash application, refunds, disputes and write offs.
• Knowledge of SOX compliance requirements and collections related regulatory standards.
• Proficiency in Microsoft Excel for accounts receivable analysis and aging reports.
• Strong communication, negotiation, conflict resolution and relationship management skills.
• Analytical, detail oriented and results driven, with the ability to manage complex portfolios and competing priorities.

Responsabilidades

• Manage an assigned portfolio of mid market and enterprise accounts and proactively follow up on outstanding balances.
• Apply collection strategies based on customer segment and risk profile, prioritizing high value and aged accounts.
• Monitor accounts receivable aging reports and take timely action on accounts approaching or exceeding payment terms.
• Partner with Account Managers and Customer Success Managers to resolve slow pay and disputed accounts.
• Escalate unresponsive or high risk accounts with documented collection history and recommended next steps.

Conocimientos

Communication skills

Negotiation

Conflict resolution

Relationship management

Analytical thinking

Detail oriented

Time management

Excel

Herramientas

Zuora

Oracle Advanced Collections

Salesforce

Descripción del empleo

Vonage is expanding its Credit and Collections team to manage the collections lifecycle for mid market and enterprise customers. You will partner with Account Managers, Sales and Finance to drive timely cash collection, reduce aged debt and support credit risk management.

In this role you will manage an assigned portfolio, apply strategic collection approaches, investigate disputes, and ensure accurate cash application across Zuora and Oracle Advanced Collections.