Bilingual Credit & Collections Specialist

Ericsson GmbH; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Ericsson seeks a Credit and Collections Analyst in Mexico City to support the collections lifecycle and drive timely payments. You will contact customers by phone and email, follow up on invoices, and collaborate with Billing, Sales and Finance to resolve issues.

Responsibilities include monitoring aging, recording interactions in the CRM/ERP, supporting credit memos and payment adjustments, and ensuring accurate customer data while maintaining professional communication in English and Spanish.

Formación

• At least 1 year of experience in collections, accounts receivable, or related area.
• Basic understanding of invoices, payments, AR, and payment terms.
• Strong verbal and written communication in English and Spanish.
• Comfortable communicating with customers by phone and email.
• Good organization, attention to detail and follow-through.
• Ability to analyze information, solve problems and manage multiple priorities.
• Proficiency in Microsoft Excel and willingness to learn ERP/CRM systems.
• Ability to work collaboratively with internal teams and maintain professionalism in difficult conversations.

Responsabilidades

• Manage collections and accounts receivable activities.
• Follow up on open invoices and overdue balances via email, phone, and portals.
• Review account information, terms, and aging reports to identify follow-ups.
• Record customer contacts, payment commitments, and next steps in CRM/ERP.
• Monitor payment status and escalate unresolved issues to the appropriate team.
• Dispute resolution and cash application support.
• Respond to inquiries about invoices, payments, and balances.
• Coordinate with Billing, Sales and Finance to resolve issues.

Conocimientos

Collections experience

Bilingual English/Spanish

Excel proficiency

Analytical thinking

Organizational skills

Educación

Bachelor's degree in Accounting/Finance

Herramientas

Oracle

Zuora

Salesforce

Descripción del empleo

Ericsson seeks a Credit and Collections Analyst in Mexico City to support the collections lifecycle and drive timely payments. You will contact customers by phone and email, follow up on invoices, and collaborate with Billing, Sales and Finance to resolve issues.

Responsibilities include monitoring aging, recording interactions in the CRM/ERP, supporting credit memos and payment adjustments, and ensuring accurate customer data while maintaining professional communication in English and Spanish.