Senior Manager Collections - Consumer Goods

Empresa Confidencial; Región Centro; On-site; MXN 875,044 - 1,225,061; Full time

Job summary

Empresa Confidencial seeks a skilled leader for the Order-to-Cash Process in Mexico, Jalisco. The role involves managing a team of 40+ employees, supervising billing and collections operations, and ensuring compliance with client standards. Key qualifications include a Bachelor's in Finance, strong problem-solving skills, and proficiency in MS Excel and ERP systems. Experience in AR and team management is essential. Advanced English proficiency is required. This role offers an opportunity to drive process improvements within a dynamic environment.

Qualifications

• Experience in AR, Collections and solid knowledge of other Order to Cash processes.
• Experience in a Management role with min staff of 40 people.
• Ability to manage multiple priorities and meet tight deadlines in a dynamic environment.
• Advanced English Level.

Responsibilities

• Lead the Order-to-Cash Process for a global client.
• Supervise daily Billing and Collections operations.
• Drive process improvements and automation initiatives to enhance billing efficiency.
• Prepare and present reports and metrics to management and stakeholders.

Skills

Leadership

Problem-solving

Stakeholder management

Communication

Team management

Education

Bachelor’s degree in Finance, Accounting, Business Administration or related field

Master Degree preferred

Tools

MS Excel

PowerBi

ERP systems (e.g. Oracle, SAP, Getpaid)

Job description

Responsibilities

• Lead the Order-to-Cash Process for a global client, leading a team of employees. Responsibility spreads across Billing and Collections related sub-processes.
• Lead Client and Internal partners with utmost care, analysing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role.
• Supervise daily Billing and Collections operations
• Lead and mentor your team, providing guidance, training, and performance feedback.
• Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.
• Review complex cases and escalated issues appropriately.
• Collaborate with cross-functional teams (Finance, Sales, Operations, Cash Application) to resolve discrepancies and support revenue recognition.
• Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.
• Ensure compliance with internal controls, audit requirements, and client-specific billing standards.
• Drive process improvements and automation initiatives to enhance billing efficiency.
• Prepare and present reports and metrics to management and stakeholders.
• Act as a point of contact for client inquiries and ensure high levels of service delivery.
• Evaluate workload and distribute it appropriately among your team. As well as assist when needed in the billing activities such as invoice or credit memos creation.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration or related field. Master Degree preferred.
• Experience in AR, Collections and solid knowledge of other Order to cash processes.
• Experience in a Management role with min staff of 40 people.
• Strong leadership and team management skills.
• Excellent problem-solving, communication, and stakeholder management abilities.
• Proficiency in accounting terms and activities (e.g. Reconciliations, Taxes).
• Proficiency in MS Excel, PowerBi and ERP systems (e.g. Oracle, SAP, Getpaid).
• Ability to manage multiple priorities and meet tight deadlines in a dynamic environment.
• Advanced English Level

Preferred Qualifications / Skills

• Experience with automated billing systems and tools.
• Familiarity with SLA-driven and Lean environments and client-specific billing models.