Credit and Collections Analyst

Ericsson; Tlalnepantla; Sur place; MXN 250 000 - 420 000; Plein temps

Résumé du poste

Ericsson is seeking a Collections Specialist to support the migration of collections activities into the Shared Services Center. You will standardize processes and manage day-to-day cash collection and customer management in a global B2B environment.

Join a team that collaborates with Billing, Treasury, Credit Management, and Sales across countries, using Zuora and Oracle to maintain accurate records. Strong English communication and adaptability are essential.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics or related field.
• Professional experience in cash collection or accounts receivable.
• Experience in a B2B operational environment.

Responsabilités

• Migrate collections activities and standardize processes in SSC.
• Perform day-to-day cash collection and accounts receivable for B2B customers.
• Follow up on overdue invoices, payment commitments, disputes, and account matters.
• Investigate billing, payment, and account discrepancies with internal teams.
• Collaborate with Billing, Treasury, Credit Management, Sales and virtual teams globally.

Connaissances

Cash collection

Accounts receivable

Credit management

B2B operations

English communication

Formation

Bachelor’s degree in Business Administration, Finance, Accounting, Economics

Outils

Zuora

Oracle

Description du poste

About this opportunity:

As a Collections Specialist, you will support the migration of activities from local teams and colleagues into the Shared Services Center (SSC). You will help standardize processes and perform day-to-day cash collection and customer management activities in a global B2B environment.

Join our Team

About this opportunity:

As a Collections Specialist, you will support the migration of activities from local teams and colleagues into the Shared Services Center (SSC). You will help standardize processes and perform day-to-day cash collection and customer management activities in a global B2B environment.

What you will do:

• Migrate collections activities into the SSC, support knowledge transfer, and standardize processes.
• Perform day-to-day cash collection and accounts receivable activities for B2B customers.
• Follow up with customers on overdue invoices, payment commitments, disputes, and account-related matters.
• Investigate and resolve billing, payment, and account discrepancies with internal stakeholders.
• Collaborate effectively with Billing, Treasury, Credit Management, Sales, and virtual teams globally.
• Use billing and collections platforms, including Zuora and Oracle, while maintaining accurate records and meeting agreed service levels.
• Identify opportunities to improve process efficiency, consistency, and customer experience.

The skills you bring:

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Professional experience in cash collection, accounts receivable, credit management, or a related finance function.
• Experience working in a B2B operational environment.
• Knowledge of Treasury and Credit Management practices.
• Hands-on experience with billing and collections platforms, preferably Zuora and Oracle.
• Experience handling customers and conducting payment follow-ups professionally.
• Strong written and verbal English communication skills. English is required because the role works with colleagues, customers, and teammates around the world.
• Ability to work effectively in virtual and multicultural teams.
• Strong analytical, organizational, and problem-solving skills.Ability to manage priorities, meet deadlines, and work with attention to detail.
• Adaptability and willingness to support process migrations and changes in ways of working.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city:

Mexico (MX) || Mexico City