Credit Collections Analyst

Flowserve Corporation; Santiago de Querétaro; On-site; MXN 350,000 - 500,000; Full time

Job summary

Flowserve Corporation in Querétaro is seeking a proactive Collections Analyst to manage a portfolio of credit customers and drive timely collection of invoices. You will work with Finance, Sales, and the Flowserve Global Credit Center to improve cash flow visibility and resolve payment issues.

Responsibilities include following up on open invoices, reconciling activity, and providing biweekly portfolio updates.

Qualifications

• 2-5 years of relevant experience in collections, accounts receivable, or related finance functions.
• Bachelor's degree in Finance, Economics, Accounting, or related discipline preferred.

Responsibilities

• Manage and collect a portfolio of customer accounts with timely follow-up on open invoices.
• Review daily payments, reconcile collection activity, and maintain collection notes.
• Communicate with customers via email, phone, and Teams about payment status and plans.
• Provide biweekly portfolio status updates highlighting challenges and opportunities.
• Collaborate with Finance to assess collectibility and support cash forecasting.

Skills

English communication

Cross-functional collaboration

Analytical skills

Education

Bachelor's degree in Finance/Economics/Accounting

Tools

Oracle/SAP knowledge

Microsoft Office (Excel/Word/PowerPoint)

Job description

Job Summary: We are seeking a proactive and detail-oriented Collections Analyst to support our North America business. In this role, you will manage a portfolio of credit customers, drive timely collection of outstanding invoices, and maintain strong relationships with both internal stakeholders and external customers. You will partner closely with Finance, Sales, Credit, Cash & Bank, and the Flowserve Global Credit Center to improve cash flow visibility, resolve payment issues, and support accurate forecasting and compliance activities.

Responsibilities & Requirements

• Manage and actively collect a portfolio of customer accounts, ensuring open invoices are followed up on in a timely and professional manner.
• Review daily customer payments, reconcile collection activity, and maintain accurate, transparent collection notes.
• Communicate regularly with customers through email, phone, and Microsoft Teams to discuss payment status, payment commitments, invoice disputes, and resolution plans.
• Provide biweekly portfolio status updates, highlighting collection challenges, unresponsive customers, rejected invoices, disputes, and recovery opportunities.
• Collaborate with Finance to assess realistic collectible amounts and support cash forecasting based on customer payment commitments and account status.
• Partner with Finance Business Partners, Regional Account Managers, Sales Representatives, Cash & Bank teams, and the Flowserve Global Credit Center to resolve collection-related issues.
• Identify invoice, payment, and collection issues; open dispute cases and elevate complex matters when needed, serving as a first escalation point for Associate-level team members.
• Review sales orders on hold, support month-end close activities, prepare SOX and audit evidence, and contribute to process reviews related to customer credit-line management.

Preferred Experience / Skills

• 2-5 years of relevant experience in collections, accounts receivable, credit, cash application, or a related finance function.
• Secondary studies or a bachelor's degree in Finance, Economics, Accounting, or a related discipline is preferred.
• Experience supporting customers or operations in North America is an advantage.
• Strong English verbal and written communication skills; additional language skills are a plus, depending on business needs.
• Ability to build effective, professional relationships with external customers and cross-functional internal partners.
• Familiarity with managing customers who purchase on credit, including payment terms, credit exposure, and collection follow-up.
• Basic knowledge of ERP systems such as Oracle or SAP is preferred.
• Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong analytical, research, problem-solving, and organizational skills, with close attention to detail and a continuous-improvement mindset.