Global Account Operations Lead – PnL & Contracts

EPAM Systems; México; On-site; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Upskilling and certification courses

LinkedIn Learning access

Global career opportunities

Volunteer opportunities

Employee Groups

Job summary

EPAM Systems in Mexico is seeking a Senior Account Operations Specialist to support key accounts within the Media and Entertainment portfolio. You will deliver high-quality Account Operations service on assigned accounts, showing ownership and proactivity in process optimization.

Responsibilities include end-to-end contract management from a financial perspective, tracking, SOWs, PnL simulations, and collaboration with CP, FP&A, and DM teams.

Qualifications

• 3+ years of experience in Operations or a similar role.
• Knowledge of operations management.
• Ability to collaborate, manage teams, and own processes.
• Experience with forecasting models and interpreting financial data.
• Familiarity with EPAM tools, CRM or similar systems.
• Strong communication and leadership skills; proactive and results oriented.
• Ability to handle escalations.
• Proficiency in English at an Upper-Intermediate level (B2) or higher.

Responsibilities

• Manage contracts end-to-end from a financial perspective, including SOW tracking, unblocking SOW/MSA, obtaining legal approvals, negotiating contracts with Legal, and contract management in the Client's system.
• Track Account business results, prepare monthly PnL reports, perform cost-benefit analyses, and collaborate with CP & FP&A on improvement plans.
• Maximize efficiency of business procedures and optimize workflow; monitor burn-down, issue COs to avoid revenue leakage, and suggest margin improvements.
• Prepare project PnL simulations for new projects during rotation or RP adjustments.
• Review and adjust Resource plans with CP, DM & BPS.
• Provide daily support to the Account Leadership Team.
• Communicate with the Customer's Procurement Teams.
• Participate in Stakeholders' meetings and Account Strategy & ADP sessions.
• Handle issues management on the Account and drive event prep (QBRs, All-Hands).

Skills

Operations management

Team leadership

Communication

Forecasting

Ownership

Tools

CRM tools

Power BI

Job description

EPAM Systems in Mexico is seeking a Senior Account Operations Specialist to support key accounts within the Media and Entertainment portfolio. You will deliver high-quality Account Operations service on assigned accounts, showing ownership and proactivity in process optimization.

Responsibilities include end-to-end contract management from a financial perspective, tracking, SOWs, PnL simulations, and collaboration with CP, FP&A, and DM teams.