Account Operations Specialist

EPAM Systems; México; Remote; MXN 350,000 - 520,000; Full time

Job summary

EPAM Systems is seeking an Account Operations Specialist to support key media and entertainment accounts. You will manage financial aspects of contracts, track SOWs, and assist with monthly PnL reporting. The role requires proactive problem solving, strong communication, and teamwork across CP, DM, FP&A and procurement.

You will help optimize workflows, monitor billing and COs, and participate in strategy sessions. Intermediate English and familiarity with Power BI are beneficial for success.

Qualifications

• Experience in operations management with a focus on financial outcomes.
• Ability to interpret forecasting models and financial data.
• Familiarity with CRM tools and data systems is required.

Responsibilities

• Support contract management financially, including SOW tracking and approvals.
• Track account results, assist monthly PnL reports and analyses.
• Improve workflows and prevent revenue leakage, monitor burn-downs.
• Assist in project PnL simulations and resource planning with teams.
• Provide daily support to Account Leadership and lead meetings.
• Coordinate with procurement and participate in stakeholder events.
• Contribute to Account Strategy and ADP sessions, manage issues.

Skills

Operations management

Forecasting & finance data

CRM tools familiarity

Communication skills

Team collaboration

English proficiency

Power BI knowledge

PnL tools experience

Tools

CRM systems

Power BI

Job description

We are seeking an Account Operations Specialist to join our team, supporting key accounts within the Media and Entertainment portfolio.In this role, you will be responsible for delivering quality Account Operations service on the assigned accounts. This position requires good organizational skills in operations activities, being a quick learner, taking ownership of assigned tasks, demonstrating proactivity in their execution, and possessing solid communication skills.ResponsibilitiesSupport contract management from a financial perspective, including SOW tracking, helping to unblock stuck SOW/MSA, obtaining legal approvals, assisting with contract negotiations with Legal, identifying potential blockers, and maintaining contracts in the Client's systemTrack Account business results, assist in preparing monthly PnL reports, support cost-benefit analyses, and cooperate with the CP & FP&A team on improvement plans for achieving targetsSupport the efficiency of business procedures and help optimize workflow where needed (e.g., monitoring burn-down reports, issuing respective COs to avoid revenue leakage, flagging opportunities to CP & DM to improve margin)Assist in preparing project PnL simulations for new projects when rotation or RP adjustments occurHelp review and adjust Resource plans (adding/removing roles, cost forecasting) in close cooperation with CP, DM & BPSProvide daily support to the Account Leadership TeamCommunicate with the Customer's Procurement Teams under guidanceParticipate in Stakeholders' meetingsContribute to Account Strategy & ADP sessionsSupport issues management on the AccountAssist in preparation for internal and external events (QBRs, All-Hands)Requirements2+ years of experience as an Operations Specialist or in a similar roleBasic knowledge of operations managementAbility to collaborate within a team and take ownership of assigned tasksExperience working with forecasting models and interpreting financial dataFamiliarity with EPAM tools, specifically CRM or similar systemsGood communication skills with a proactive, results-oriented approachAbility to handle day-to-day operational issuesIntermediate English proficiency (B1+ level)Nice to haveExperience with PnL Tools and Power BI reportsWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.