Fleet Installation Supervisor — Lead Deployments & Excellence

Solera; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Growth opportunities

Innovative environment

Comprehensive benefits

Job summary

Solera Installation Services in Mexico City is seeking a Supervisor of Installation Services to lead a team of Installation Coordinators and ensure smooth, high-quality installations for automotive and fleet products.

You will collaborate with Sales, Account Management, and leadership to meet SLAs, improve installation processes, and maintain strong customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree or 1 year experience in similar role, preferably in the Fleet Management or Automotive Industry.
• Excellent written and verbal communication skills.
• Ability to set expectations and communicate goals and objectives with customers and team members.
• Ability to work independently and collaboratively.
• Working knowledge of hardware installation, fleet management systems, telematics, and/or automotive related technologies and/or experience is preferred.
• Experience with web and mobile device technologies.
• Ability to multi-task, work successfully under pressure and effectively manage time and workload.
• Ability to understand and elevate issues efficiently and appropriately.
• Ability to identify new opportunities for process improvement.
• Possess outstanding decision making and analytical skills.
• Serve as a knowledge resource and escalation point for customers, team members, and peers.

Responsibilities

• Work with Installation Coordinators, Sales, Account Management, and other Solera leadership to ensure clients have a timely and quality installation of automotive and/or fleet products.
• Oversee a team of Installation Coordinators to develop, improve, and maintain installation processes and ensure SLAs are met while driving customer satisfaction.

Skills

Written communication

Verbal communication

Expectation setting

Independent work

Collaborative work

Hardware installation knowledge

Fleet management systems

Telematics

Automotive technologies

Web technologies

Mobile technologies

Multi-tasking

Under pressure

Issue escalation

Process improvement

Decision making

Analytical skills

Education

Bachelor's degree

Job description

Solera Installation Services in Mexico City is seeking a Supervisor of Installation Services to lead a team of Installation Coordinators and ensure smooth, high-quality installations for automotive and fleet products.

You will collaborate with Sales, Account Management, and leadership to meet SLAs, improve installation processes, and maintain strong customer satisfaction in a fast-paced environment.