Remote Installation Coordinator

Samsara Inc.; México; Remote; MXN 360,000 - 600,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health and parental leave

Job summary

Samsara Inc. is seeking an Installation Coordinator to orchestrate hardware deployments across customer fleets from a remote location in Mexico.

You will ensure deployments meet technical and operational standards, collaborating with Implementation consultants, Account Executives, Partners, and internal teams to deliver a smooth customer experience from kickoff onward. This role blends project coordination, field operations knowledge, and customer success, requiring strong attention to detail

Qualifications

• Experience in field operations coordination or technical deployment.
• Excellent communication and stakeholder management.
• Fluent in Spanish and English (written and spoken).
• Detail-oriented with the ability to manage multiple installs in parallel.
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.

Responsibilities

• Coordinate pre-installation logistics with partners.
• Validate customer and site readiness, including cable availability and configuration.
• Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.
• Track real-time installation progress, ensuring adherence to the project plan.
• Identify deviations from timelines or specifications and define remediation actions.
• Drive weekly installation reporting cadence and updates to internal teams.
• Maintain installation evidence and documentation.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Work cross-functionally with Sales, Implementation, and Support to ensure alignment.
• Ensure installation partners are trained and follow Samsara standards.
• Monitor CSAT related to installation events and address root causes.

Skills

Field operations coordination

Customer implementation

Technical deployment

Communication

Spanish

English

AI tools

RPA tools

Tools

AI tools

Robotic Process Automation

Job description

Samsara Inc. is seeking an Installation Coordinator to orchestrate hardware deployments across customer fleets from a remote location in Mexico.

You will ensure deployments meet technical and operational standards, collaborating with Implementation consultants, Account Executives, Partners, and internal teams to deliver a smooth customer experience from kickoff onward. This role blends project coordination, field operations knowledge, and customer success, requiring strong attention to detail