Supervisor, Installation Services

Solera Corporation; Ciudad de México; On-site; MXN 360,000 - 540,000; Full time

Benefits offered by this job

Growth opportunities

Innovative environment

Comprehensive benefits

Job summary

Solera Corporation in Mexico City seeks a Supervisor of Installation Services to lead Installation Coordinators and manage installation projects for automotive and fleet solutions.

You will drive process improvements, ensure timely, high-quality deployments, and maintain strong customer focus. The role requires coordination with Sales, Account Management, and leadership to deliver exceptional service in a fast-paced environment.

Qualifications

• Bachelor's degree or minimum 1 year experience in similar role.
• Excellent written and verbal communication skills.
• Ability to set expectations and communicate goals with customers and team.
• Ability to work independently and collaboratively.
• Working knowledge of hardware installation, fleet management systems, telematics, and related technologies.
• Experience with web and mobile device technologies.
• Ability to multi-task, work under pressure and manage workload.
• Strong issue understanding and escalation handling.
• Identify opportunities for process improvement and demonstrate decision making.

Responsibilities

• Oversee a team of Installation Coordinators to ensure timely, quality installations.
• Collaborate with Sales, Account Management, and leadership to meet client SLAs and satisfaction.

Skills

Communication skills

Team leadership

Customer focus

Independent & collaborative

Multi-tasking under pressure

Problem solving

Process improvement

Analytical thinking

Decision making

Education

Bachelor's degree

Tools

Fleet management systems

Telematics

Automotive technologies

Job description

Position: Supervisor, Installation Services Location: Mexico City Department: Professional Services – Installation Services

About Solera: Solera is a global leader in data and software services that strives to transform and optimize every touchpoint of the vehicle lifecycle journey. We leverage our extensive data and AI capabilities to deliver superior solutions that empower our clients in the automotive and insurance industries. Our Fleet Vertical team focuses on delivering cutting‑edge solutions to enhance fleet management, safety, and efficiency.

Solera Installation Services is currently seeking a Supervisor of Installation Services to oversee a team of Installation Coordinators. This individual will manage the team(s) and installation processes for Solera’s automotive and/or fleet verticals and will play a crucial role in ensuring smooth and efficient installations of our solutions for our clients. This individual will be driven, customer‑centric, and adept at thriving in a dynamic, fast‑paced environment. The role demands excellent organizational, communication, and problem‑solving skills to meet the evolving needs of our clients and internal teams. You will work closely with your team(s), peers, and Solera customers to ensure customer satisfaction through the initial and ongoing installation services provided to our customers.

Key Responsibilities:

• Work with Installation Coordinators, Sales, Account Management, and other Solera leadership to ensure clients have a timely and quality installation of automotive and/or fleet products.
• Oversee a team of Installation Coordinators to develop, improve, and maintain installation processes and ensure SLAs are met while driving customer satisfaction.

Qualifications:

• Bachelor's degree or minimum 1 years experience in similar role, preferably in the Fleet Management or Automotive Industry.
• Excellent written and verbal communication skills
• Ability to set expectations and communicate goals and objectives with customers and team members
• Ability to work independently and collaboratively
• Working knowledge of hardware installation, fleet management systems, telematics, and/or automotive related technologies and/or experience is preferred.
• Experience with web and mobile device technologies
• Ability to multi‑task, work successfully under pressure and effectively manage time and workload
• Ability to understand and elevate issues efficiently and appropriately
• Ability to identify new opportunities for process improvement
• Possess outstanding decision making and analytical skills
• Serve as a knowledge resource and escalation point for customers, team members, and peers

What We Offer:

• Growth Opportunities: Opportunities for professional development and career advancement within a global leader in the industry.
• Innovative Environment: Work with cutting‑edge technology and innovative solutions that make a real impact on our clients.
• Comprehensive Benefits: Competitive salary, health benefits, and other employee perks.

Solera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By joining Solera as an Installation Supervisor, you will be part of a dynamic team dedicated to revolutionizing fleet management through innovative solutions and exceptional customer service. If you are passionate about making a difference and thrive in a challenging environment.

Solera is the global leader in vehicle lifecycle management software‑as‑a‑service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a one‑stop shop solution that streamlines operations, offers data‑driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries.

For more information, visit www.solera.com.