Supervisor, Installation Services

Solera Holdings, LLC.; Ciudad de México; On-site; MXN 360,000 - 520,000; Full time

Benefits offered by this job

Growth opportunities

Innovative environment

Comprehensive benefits

Job summary

Solera Installation Services is seeking a Supervisor of Installation Services in Mexico City to oversee Installation Coordinators and ensure smooth deployments of automotive and fleet solutions. You will collaborate with Sales, Account Management, and leadership to deliver timely, high-quality installations that meet client expectations.

The role demands strong organizational, communication, and problem-solving skills and the ability to drive process improvements in a fast-paced environment.

Qualifications

• Bachelor's degree or minimum 1 year experience in a similar role, preferably in Fleet Management or Automotive Industry.
• Excellent written and verbal communication skills.
• Ability to set expectations and communicate goals with customers and team members.
• Independent and collaborative work style.

Responsibilities

• Lead Installation Coordinators and collaborate with Sales and Account Management to ensure timely, high-quality installations.
• Develop, improve, and maintain installation processes while meeting SLAs and driving customer satisfaction.
• Oversee workload and multi-task effectively in a fast-paced environment.

Skills

Communication

Organizational skills

Problem solving

Team leadership

Time management

Education

Bachelor's degree

Tools

Fleet management systems

Telematics

Hardware installation

Job description

Position:

Supervisor, Installation Services

Location:

Mexico City

Department:

Professional Services – Installation Services

About Solera:

Solera is a global leader in data and software services that strives to transform and optimize every touchpoint of the vehicle lifecycle journey. We leverage our extensive data and AI capabilities to deliver superior solutions that empower our clients in the automotive and insurance industries. Our Fleet Vertical team focuses on delivering cutting-edge solutions to enhance fleet management, safety, and efficiency.

Job Overview:

Solera Installation Services is currently seeking a Supervisor of Installation Services to oversee a team of Installation Coordinators. This individual will manage the team(s) and installation processes for Solera’s automotive and/or fleet verticals and will play a crucial role in ensuring smooth and efficient installations of our solutions for our clients. This individual will be driven, customer-centric, and adept at thriving in a dynamic, fast-paced environment. The role demands excellent organizational, communication, and problem-solving skills to meet the evolving needs of our clients and internal teams. You will work closely with your team(s), peers, and Solera customers to ensure customer satisfaction through the initial and ongoing installation services provided to our customers.

Key Responsibilities:

Work with Installation Coordinators, Sales, Account Management, and other Solera leadership to ensure clients have a timely and quality installation of automotive and/or fleet products. Oversee a team of Installation Coordinators to develop, improve, and maintain installation processes and ensure SLAs are met while driving customer satisfaction.

Qualifications:

• Bachelor's degree or minimum 1 years experience in similar role, preferably in the Fleet Management or Automotive Industry.


• Excellent written and verbal communication skills


• Ability to set expectations and communicate goals and objectives with customers and team members


• Ability to work independently and collaboratively


• Working knowledge of hardware installation, fleet management systems, telematics, and/or automotive related technologies and/or experience is preferred.


• Experience with web and mobile device technologies


• Ability to multi-task, work successfully under pressure and effectively manage time and workload


• Ability to understand and escal...


• Ability to identify new opportunities for process improvement


• Possess outstanding decision making and analytical skills


• Serve as a knowledge resource and escalation point for customers, team members, and peers

What We Offer:

• Growth Opportunities: Opportunities for professional development and career advancement within a global leader in the industry.


• Innovative Environment: Work with cutting-edge technology and innovative solutions that make a real impact on our clients.


• Comprehensive Benefits: Competitive salary, health benefits, and other employee perks.

Solera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By joining Solera as an Installation Supervisor, you will be part of a dynamic team dedicated to revolutionizing fleet management through innovative solutions and exceptional customer service. If you are passionate about making a difference and thrive in a challenging environment, we encourage you to apply.