Project Manager III

Solera Corporation; Ciudad de México; Presencial; MXN 300.000 - 520.000; Jornada completa

Descripción de la vacante

Solera Corporation is seeking an experienced Implementation Coordinator to own client onboarding and ensure timely, quality deployment of Solera products. You will collaborate with Implementation Specialists and Customer Enablement leadership to streamline processes and deliver a strong onboarding experience.

The role requires 4+ years of customer-facing project management experience, strong communication skills, and proficiency with Salesforce.

Formación

• 4+ years of experience working directly with customers.
• Experience managing projects with customers.
• Strong communication and presentation skills.
• Ability to document and analyze customer interactions and feedback.
• Experience with Salesforce preferred.

Responsabilidades

• Own the onboarding process and ensure timely, quality implementation of Solera products with clients.
• Manage projects from receipt to implementation completion and maintain proper documentation.
• Serve as the single point of contact during onboarding and coordinate with a team of resources.
• Collect and analyze client feedback to improve implementation delivery.
• Collaborate with Implementation Specialists and Customer Enablement leadership to refine the implementation process.
• Work independently under general supervision with minimal directions.

Conocimientos

Project management

Customer service

Communication skills

Team coordination

Educación

Bachelor's degree or equivalent

High School Degree or equivalent

Herramientas

Salesforce

Descripción del empleo

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

We are looking for an experienced Implementation Coordinator who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude has no problem rolling up their sleeves to execute their missions and can modulate between leading and following as needed. You will serve as an Implementation Coordinator.

What You’ll Do

Maintain ownership of new client assets and ensure that clients have a timely and quality implementation of Solera products. Work with Implementation Specialists and Customer Enablement leadership to develop and maintain the implementation process of Solera products. Provides clients with a single point of contact during the onboarding process, working with the customer and a team of resources towards the implementation of Solera products. Additional responsibilities of the role include: Manage the project from receipt of the project to implementation completion. Ensures proper documentation and that Customer Resource Management is updated. Documents all customer interactions consistently, thoroughly, and free of grammatical errors. Collect and analyze client feedback to improve upon implementation delivery. Work with a team of resources to ensure a timely and quality onboarding experience. Work independently under general supervision with minimal directions.

What You’ll Bring

To perform this job successfully, an individual must be able to perform their mission and additional responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Experience in the automotive or Fleetindustry preferred. Bachelor's degree or equivalent work experience preferred. Experience with SalesForce preferred. High School Degree or equivalent. 4+ years of experience working directly with customers required. 4+ years of experience managing projects with customers required. 4+ Implementation Coordinator experience or equivalent required. Proficient in Microsoft Office Suite. Experience presenting both to groups and one-on-one. Demonstrated communication skills. Demonstrated ability to communicate effectively over the phone. It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

About Solera

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.