Field Service Engineer – On-Site & Remote Support

Agilent Technologies, Inc.; Toluca; Remote; MXN 350,000 - 600,000; Full time

Job summary

Agilent Technologies, Inc. is seeking a Field Service Engineer based in Toluca, Estado de México. The role covers installation, maintenance, and repair of company and multi-vendor systems at customer sites, with up to 50% travel.

You will collaborate with internal teams and may mentor other field engineers, while ensuring customer satisfaction through preventive maintenance and effective configurations.

Qualifications

• Based in Toluca, Edo. México.
• Bachelor's or Master's in Chemistry, Biology, Pharmacy or related scientific field.
• Post-graduate, certification, and/or license may be required.
• Valid driver’s license with ability to travel to customer sites.
• Willingness to travel up to 50%+ of the time.
• Professional proficiency in spoken and written English.
• Strong communication, customer service and problem-solving skills.
• Ability to work independently and manage multiple priorities in a field-based environment.

Responsibilities

• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance, qualification and repair services.
• Deliver fully integrated solutions, possibly including peripherals, operating systems and applications software.
• Collaborate with Agilent teams to provide solutions to customers.
• May mentor and train other field engineers or customers.
• Identify and qualify potential customer opportunities and sales leads when appropriate.

Skills

Strong communication skills

Customer service

Problem-solving skills

English proficiency

Education

Bachelor's degree in Chemistry, Biology, Pharmacy or related

Post-graduate/certification/license may be required

Job description

Agilent Technologies, Inc. is seeking a Field Service Engineer based in Toluca, Estado de México. The role covers installation, maintenance, and repair of company and multi-vendor systems at customer sites, with up to 50% travel.

You will collaborate with internal teams and may mentor other field engineers, while ensuring customer satisfaction through preventive maintenance and effective configurations.