Field Service Engineer / Estado de México - Morelos

MX00 Agilent Technologies Mexico; Toluca; Hybrid; MXN 279.000 - 502.000; Vollzeit

Zusammenfassung

Agilent Technologies Mexico is seeking a Field Service Engineer based in Toluca, Estado de México, to install, maintain and repair complex laboratory systems for customers in the region. You will work on-site, travel up to 50%+ (up to 75% travel per travel section), diagnose issues, calibrate equipment, and provide training.

Strong English, good communication, and ability to work independently are essential.

Qualifikationen

• Bachelor's or Master's degree in Chemistry, Biology, Pharmacy or a related scientific discipline.
• Post-graduate, certification, and/or license may be required.
• Valid driver's license with the ability to travel to customer sites.
• Generally, requires minimal (up to 2 years) to no prior relevant work experience.
• Willingness to travel up to 50%+ of the time.
• Professional proficiency in spoken and written English.
• Strong communication skills, customer service and problem-solving skills.
• Ability to work independently and manage multiple priorities in a field-based environment.

Aufgaben

• Provide on-site installation, maintenance and repair of company and multi-vendor systems.
• Install and optimize hardware/software/network products at customer sites.
• Diagnose performance problems and perform maintenance.
• Advise customers on preventive maintenance and configurations.
• Respond to potential issues to prevent unplanned downtime.
• Deliver integrated solutions and train field engineers or customers.
• Collaborate with Support, Sales, Marketing and R&D to resolve issues.
• Calibrate equipment on-site for large volume customers.

Kenntnisse

English proficiency

Communication skills

Customer service

Problem solving

Independent work

Travel readiness

Driver's license

Multitasking

Ausbildung

Bachelor's/Master's in Chemistry/Biology/Pharmacy

Post-graduate certification/license

Jobbeschreibung

Job Title & Location

Field Service Engineer / Estado de México - Morelos

Location: Toluca, Edo. México

Responsibilities

• Support customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance, qualification and repair services.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software (does not design).
• Serve as an internal resource on technical issues and manage product escalations.
• Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• Have knowledge of third-party products.
• Deliver internal technical training and maintenance seminars and workshops for field engineers or customers on equipment operation, troubleshooting, maintenance, and best practices.
• Mentor and train other field engineers or customers.
• Calibrate equipment on-site for large volume customers.
• Identify and qualify potential customer opportunities and sales leads when appropriate.
• Consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Provide proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
• Must meet all Agilent credentialing requirements.

Qualifications

• Must be located in Toluca, Edo. México.
• Bachelor's or Master's degree in Chemistry, Biology, Pharmacy or a related scientific discipline.
• Post-graduate, certification, and/or license may be required.
• Valid driver's license with the ability to travel to customer sites.
• Generally, requires minimal (up to 2 years) to no prior relevant work experience.
• Willingness to travel up to 50%+ of the time.
• Professional proficiency in spoken and written English.
• Strong communication skills, customer service and problem-solving skills.
• Ability to work independently and manage multiple priorities in a field-based environment.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

During the hiring process, a recruiter can share more about the specific pay range for a preferred location.

Pay and benefit information by country are available at: https://careers.agilent.com/locations

Equal Opportunity (EEO)

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel & Shift

• Travel Required: 75% of the Time
• Shift: Day
• Duration: No End Date

Job Function

Services & Support

About Agilent

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes.

We work collaboratively with our customers on their journey to make a real difference in human lives.

Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

We can't wait for you to join us as we continue our mission to improve the world around us.

Information about Agilent is available at Agilent.com.