Field Service Engineer / Estado de México - Morelos

Agilent Technologies, Inc.; Toluca; Remote; MXN 350,000 - 600,000; Full time

Job summary

Agilent Technologies, Inc. is seeking a Field Service Engineer based in Toluca, Estado de México. The role covers installation, maintenance, and repair of company and multi-vendor systems at customer sites, with up to 50% travel.

You will collaborate with internal teams and may mentor other field engineers, while ensuring customer satisfaction through preventive maintenance and effective configurations.

Qualifications

• Based in Toluca, Edo. México.
• Bachelor's or Master's in Chemistry, Biology, Pharmacy or related scientific field.
• Post-graduate, certification, and/or license may be required.
• Valid driver’s license with ability to travel to customer sites.
• Willingness to travel up to 50%+ of the time.
• Professional proficiency in spoken and written English.
• Strong communication, customer service and problem-solving skills.
• Ability to work independently and manage multiple priorities in a field-based environment.

Responsibilities

• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance, qualification and repair services.
• Deliver fully integrated solutions, possibly including peripherals, operating systems and applications software.
• Collaborate with Agilent teams to provide solutions to customers.
• May mentor and train other field engineers or customers.
• Identify and qualify potential customer opportunities and sales leads when appropriate.

Skills

Strong communication skills

Customer service

Problem-solving skills

English proficiency

Education

Bachelor's degree in Chemistry, Biology, Pharmacy or related

Post-graduate/certification/license may be required

Job description

Job Description

Field Service Engineer / Estado de México - Morelos

Location: Toluca - Edo. México

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

• Territory includes Estado de México and Morelos
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance, qualification and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of third‑party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers on equipment operation, troubleshooting, maintenance, and best practices
• May mentor and train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• Identify and qualify potential customer opportunities and sales leads when appropriate.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Candidate must be located in Toluca, Edo. México
• Bachelor's or Master's degree in Chemistry, Biology, Pharmacy or a related scientific discipline
• Post-graduate, certification, and/or license may be required.
• Valid driver´s license with the ability to travel to customer sites
• Generally, requires minimal (up to 2 years) to no prior relevant work experience.
• Willingness to travel up to 50%+ of the time
• Professional proficiency in spoken and written English
• Strong communication skills, customer service and problem-solving skills
• Ability to work independently and manage multiple priorities in a field-based environment.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

75% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support