Field Service Engineer / Estado de México - Morelos

Agilent Technologies Mexico; Ciudad de México; Hybrid; MXN 400,000 - 500,000; Full time

Job summary

Agilent Technologies Mexico seeks a Field Service Engineer to support customers in Toluca, Estado de México and Morelos. The role involves on-site installation, maintenance, and repair of hardware, software, and networking solutions, with strong emphasis on customer satisfaction and proactive problem solving.

Expect up to 75% travel, English communication proficiency, and collaboration with global teams. Remote work option is available, with a full-time schedule and a focus on field-based

Qualifications

• Requires strong communication and problem-solving abilities.
• Must be able to work independently and travel up to 75% of the time.
• Proficient in on-site installation, maintenance and repair of complex systems.

Responsibilities

• Install and optimize hardware, software and network configurations at customer sites.
• Diagnose and resolve performance issues; perform maintenance and repairs.
• Provide preventive maintenance recommendations and configurations to optimize product performance.
• Deliver on-site training and knowledge transfer to customers and other field engineers.
• Collaborate with Support, Sales, Marketing and R&D to resolve customer issues.

Skills

English proficiency

Customer service

Communication skills

Education

Bachelor's or Master's degree in Chemistry, Biology, Pharmacy or related discipline

Job description

Job DescriptionField Service Engineer / Estado de México - MorelosLocation: Toluca - Edo. MéxicoResponsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.Job Description:Territory includes Estado de México and MorelosInstalls and optimizes hardware/software/network products and configurations at customer sites.Diagnoses and resolves product performance problems.Performs maintenance, qualification and repair services.Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.May have knowledge of third-party products.May deliver internal technical training and maintenance seminars and workshops for field engineers or customers on equipment operation, troubleshooting, maintenance, and best practicesMay mentor and train other field engineers or customers.May calibrate equipment on-site for large volume customers.Identify and qualify potential customer opportunities and sales leads when appropriate.Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.QualificationsCandidate must be located in Toluca, Edo. MéxicoBachelor's or Master's degree in Chemistry, Biology, Pharmacy or a related scientific disciplinePost-graduate, certification, and/or license may be required.Valid driver´s license with the ability to travel to customer sitesGenerally, requires minimal (up to 2 years) to no prior relevant work experience.Willingness to travel up to 50%+ of the timeProfessional proficiency in spoken and written EnglishStrong communication skills, customer service and problem-solving skillsAbility to work independently and manage multiple priorities in a field-based environment.Additional DetailsThis job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:75% of the TimeShift:DayDuration:No End DateJob Function:Services & Support