Field Service Engineer / Estado de México - Morelos

Agilent; Toluca; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Remote work option

Job summary

Agilent Technologies Inc. is seeking a Field Service Engineer based in Toluca, Estado de México, covering the Estado de México and Morelos. You will install, implement, maintain and repair Agilent and multi-vendor systems on-site, ensuring optimal performance and customer satisfaction.

The role requires a science degree, willingness to travel, and strong English communication. A remote work option is available, with a full-time schedule and collaboration with global teams.

Qualifications

• Bachelor's or Master's degree in Chemistry, Biology, Pharmacy or related scientific discipline.
• Professional proficiency in spoken and written English.
• Willingness to travel up to 50%+ of the time.
• Strong communication and problem-solving skills.
• Ability to work independently in a field-based environment.

Responsibilities

• Install, implement, maintain and repair hardware/software/network products on-site.
• Diagnose and resolve product performance problems.
• Provide preventive maintenance guidance to customers.
• Collaborate with internal Agilent teams (Support, Sales, Marketing, R&D).
• May train field engineers or customers on equipment operation and troubleshooting.

Skills

English proficiency

Travel readiness

Customer service

Education

Bachelor's or Master's in Chemistry/ Biology/ Pharmacy

Job description

Job Description

Field Service Engineer / Estado de México - Morelos

Location: Toluca - Edo. México

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

• Territory includes Estado de México and Morelos
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance, qualification and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers on equipment operation, troubleshooting, maintenance, and best practices.
• May mentor and train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• Identify and qualify potential customer opportunities and sales leads when appropriate.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Candidate must be located in Toluca, Edo. México
• Bachelor's or Master's degree in Chemistry, Biology, Pharmacy or a related scientific discipline
• Post-graduate, certification, and/or license may be required.
• Valid driver´s license with the ability to travel to customer sites
• Generally, requires minimal (up to 2 years) to no prior relevant work experience.
• Willingness to travel up to 50%+ of the time
• Professional proficiency in spoken and written English
• Strong communication skills, customer service and problem-solving skills
• Ability to work independently and manage multiple priorities in a field-based environment.

Additional Details

• This job has a full time weekly schedule.
• It includes the option to work remotely.
• Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

• Travel Required: 75% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support