Especialista de Éxito del Cliente - Hybrid (Saltillo)

Placements24; Saltillo; Hybrid; MXN 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Hybrid work model

Zusammenfassung

WhatJobs Direct in Saltillo, Coahuila is seeking a motivated Client Success Representative to ensure clients achieve value from our services. You will be the primary contact for a dedicated client group, fostering strong partnerships and guiding adoption.

The role combines in-office collaboration with remote flexibility in a hybrid schedule. You will manage onboarding, resolve issues, collect feedback, and advocate for clients across internal teams.

Qualifikationen

• High school diploma or equivalent; a Business degree is a plus.
• Experience in client relations or account management.
• Excellent verbal and written communication skills in Spanish.

Aufgaben

• Develop and maintain strong relationships with assigned clients.
• Understand client needs and goals to ensure successful service utilization.
• Provide guidance and best practices to help clients achieve maximum value.
• Proactively identify and address potential client issues or concerns.
• Conduct regular follow-ups and performance reviews with clients.
• Assist with client onboarding and implementation processes.
• Liaise with internal departments to ensure client needs are met effectively.
• Monitor client satisfaction and engagement levels.
• Gather client feedback to inform service improvements.
• Act as a trusted advisor and advocate for the client within the company.

Kenntnisse

Client relations

Account management

Customer success

Spanish fluency

Ausbildung

High school diploma

Business degree (preferred)

Tools

CRM software

MS Office

Jobbeschreibung

WhatJobs Direct in Saltillo, Coahuila is seeking a motivated Client Success Representative to ensure clients achieve value from our services. You will be the primary contact for a dedicated client group, fostering strong partnerships and guiding adoption.

The role combines in-office collaboration with remote flexibility in a hybrid schedule. You will manage onboarding, resolve issues, collect feedback, and advocate for clients across internal teams.