Remote Customer Support Specialist

847 Flextronics Manufacturing Juarez S De Rl De Cv; Chihuahua; Remote; MXN 89.000 - 156.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Fully remote

Health and dental insurance

Paid time off

Learning opportunities

Team-building activities

Remote work technology

Retirement plan

Career growth

Zusammenfassung

WhatJobs Direct is seeking a motivated Agente de Atención al Cliente to join their expanding team. This remote role, based in Saltillo, Coahuila, focuses on handling inquiries and resolving issues to ensure a positive customer journey.

You will communicate across channels, document interactions in the CRM, and collaborate with internal teams to deliver exceptional service in a remote-first environment.

Qualifikationen

• Experience in a customer service or call center environment.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote setting.
• Organized and detail-oriented with strong time management.

Aufgaben

• Handle a high volume of inbound customer communications across multiple channels (phone, email, chat).
• Provide accurate information regarding products, services, and policies.
• Investigate and resolve customer complaints and issues effectively.
• Document all customer interactions, feedback, and resolutions in the CRM.
• Identify customer needs and suggest appropriate solutions or products.
• Collaborate with internal teams to resolve customer issues efficiently.
• Contribute to customer satisfaction by delivering exceptional service.
• Adhere to service level agreements and quality standards.
• Proactively identify opportunities for service improvement.
• Maintain up-to-date knowledge of company offerings.

Kenntnisse

Customer service

Communication

Problem solving

Active listening

Independence

Ausbildung

High school diploma

Tools

CRM software

Help desk systems

Jobbeschreibung

WhatJobs Direct is seeking a motivated Agente de Atención al Cliente to join their expanding team. This remote role, based in Saltillo, Coahuila, focuses on handling inquiries and resolving issues to ensure a positive customer journey.

You will communicate across channels, document interactions in the CRM, and collaborate with internal teams to deliver exceptional service in a remote-first environment.