Remote Customer Support Specialist – Agente de Atención al Cliente

Arthur Center Community Health; Candelaria; Remote; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary and incentives

Fully remote work arrangement

Health and dental insurance

Paid time off and holidays

Professional development opportunities

Remote team culture and virtual events

Access to remote work tools

Retirement savings plan options

Industry-leading customer experience

Job summary

WhatJobs Direct is seeking a motivated Agente de Atención al Cliente to join our expanding team. The role is fully remote with base in Saltillo, Coahuila, inviting applicants region-wide. You will manage customer inquiries, resolve issues, and ensure a positive journey through a remote-first environment.

Ideal candidates have strong communication skills, problem-solving ability, and experience in customer service or call centers, with a home office setup and reliable internet.

Qualifications

• Experience in a customer service or call center environment.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong active listening and problem-solving capabilities.
• Familiarity with CRM software and help desk ticketing systems.
• Ability to work independently with minimal supervision in a remote setting.
• High school diploma or equivalent; further education is a plus.
• A dedicated home office setup with reliable internet connectivity.
• Must be organized, detail-oriented, and able to manage time effectively.
• Flexibility to adapt to changing priorities and customer needs.
• Comfortable working remotely from home.

Responsibilities

• Handle a high volume of inbound customer communications across multiple channels (phone, email, chat).
• Provide accurate and timely information regarding products, services, and policies.
• Investigate and resolve customer complaints and issues effectively.
• Document all customer interactions, feedback, and resolutions in the CRM.
• Identify customer needs and suggest appropriate solutions or products.
• Collaborate with internal teams to resolve customer issues efficiently.
• Contribute to customer satisfaction by delivering exceptional service.
• Adhere to service level agreements and quality standards.
• Proactively identify opportunities for service improvement.
• Maintain up-to-date knowledge of company offerings.

Skills

Customer service

Communication skills

Active listening

CRM experience

Remote work

Problem solving

Education

High school diploma

Tools

CRM software

Help desk software

Job description

WhatJobs Direct is seeking a motivated Agente de Atención al Cliente to join our expanding team. The role is fully remote with base in Saltillo, Coahuila, inviting applicants region-wide. You will manage customer inquiries, resolve issues, and ensure a positive journey through a remote-first environment.

Ideal candidates have strong communication skills, problem-solving ability, and experience in customer service or call centers, with a home office setup and reliable internet.