Client Success Representative (Hybrid - GDL, Jalisco)

Innteci---Quid---Bgwi; Región Centro; Hybrid; MXN 240,000 - 360,000; Full time

Job summary

Innteci---Quid---Bgwi is seeking a Client Success Representative to foster strong client relationships and ensure smooth coordination of needs. You will manage inquiries, monitor orders, and deliver proactive follow-ups in a hybrid environment.

The role emphasizes detailed record-keeping, clear communication, and timely updates to clients and internal teams while maintaining high service standards.

Qualifications

• Bachelor’s degree in business-related field required.
• 1–3 years in client success, account management or logistics.
• 6 months to 1 year as junior-level experience acceptable.
• Fluent English required for client interactions.

Responsibilities

• Build and maintain strong client relationships as primary contact.
• Monitor and manage client orders across logistics channels.
• Track status and report progress to clients and teams.
• Conduct proactive follow-ups to ensure satisfaction and resolve issues.
• Document client interactions, orders, and feedback for transparency.
• Prepare regular status reports for clients and internal stakeholders.

Skills

English (advanced)

Relationship management

Communication

Attention to detail

Organizational skills

Multitasking

MS Office

Education

Bachelor’s degree in Business Administration, International Trade, Logistics, or related field

Tools

Microsoft Office Suite

Job description

We are seeking a Client Success Representativeto join our team and ensure exceptional service for our clients who manage global operations. This role is crucial for maintaining strong relationships, providing proactive follow-up, and ensuring the seamless coordination of client needs. The ideal candidate thrives on detail-oriented work and excels at communication and relationship management.

Responsibilities

• Build and maintain strong relationships with clients, acting as their primary point of contact for inquiries and updates.
• Monitor and manage client orders, ensuring timely and accurate delivery through various logistical channels.
• Track and oversee the status.
• Conduct follow-up activities to ensure client satisfaction, addressing concerns and offering solutions proactively.
• Maintain detailed records of client interactions, order statuses, and feedback to ensure transparency and accountability.
• Prepare and share regular status reports with clients and internal stakeholders.

Requirements

Academic/Training

• Minimum Academic Training: Bachelor’s degree in Business Administration, International Trade, Logistics, or a related field.

Experience

• Analyst level: 1-3 years of experience in client success, account management, logistics, or a similar role.
• Junior level: 6 months to 1 year of work experience in any professional role (related experience is not mandatory).

Skills

• Proficiency in English (advanced level required).
• Exceptional relationship management and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Proficiency in Microsoft Office Suite and other productivity tools.

Job Details

• Type of Contract: Direct hire, indefinite period.
• Work Schedule: Monday to Saturday, daytime full-time schedules only.
• Work Modality: Hybrid (1daywork from home).
• Locations:Tlaquepaque.

We are an international company focused on providing services and developing administrative, management, and technology solutions for businesses in the public and private sectors. Our operations span Spain, the United States, Mexico, Central America, and South America.

Our mission is to foster strong teams and attract talented professionals seeking stability and growth. We are committed to maintaining and promoting a positive work environment that ensures our employees thrive in dynamic and collaborative settings.