Representante de Éxito del Cliente (On-site)

Placements24; Saltillo; Hybride; MXN 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Hybrid work model

Résumé du poste

WhatJobs Direct in Saltillo, Coahuila is seeking a motivated Client Success Representative to ensure clients achieve value from our services. You will be the primary contact for a dedicated client group, fostering strong partnerships and guiding adoption.

The role combines in-office collaboration with remote flexibility in a hybrid schedule. You will manage onboarding, resolve issues, collect feedback, and advocate for clients across internal teams.

Qualifications

• High school diploma or equivalent; a Business degree is a plus.
• Experience in client relations or account management.
• Excellent verbal and written communication skills in Spanish.

Responsabilités

• Develop and maintain strong relationships with assigned clients.
• Understand client needs and goals to ensure successful service utilization.
• Provide guidance and best practices to help clients achieve maximum value.
• Proactively identify and address potential client issues or concerns.
• Conduct regular follow-ups and performance reviews with clients.
• Assist with client onboarding and implementation processes.
• Liaise with internal departments to ensure client needs are met effectively.
• Monitor client satisfaction and engagement levels.
• Gather client feedback to inform service improvements.
• Act as a trusted advisor and advocate for the client within the company.

Connaissances

Client relations

Account management

Customer success

Spanish fluency

Formation

High school diploma

Business degree (preferred)

Outils

CRM software

MS Office

Description du poste

About the Role

Our client, WhatJobs Direct, is seeking a motivated and detail-oriented Client Success Representative to join their team in Saltillo, Coahuila . This role is pivotal in ensuring our clients achieve their desired outcomes through our services, fostering strong partnerships and promoting long-term engagement. You will be the primary point of contact for a dedicated group of clients, understanding their business objectives, providing strategic guidance, and proactively resolving any challenges they may encounter. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. We are looking for an individual who is passionate about client advocacy and possesses excellent communication and problem-solving skills. This is an exciting opportunity to contribute to client growth and satisfaction within a supportive environment in Saltillo .

Key Responsibilities

Develop and maintain strong, positive relationships with assigned clients. Understand client needs and business goals to ensure successful service utilization. Provide guidance and best practices to help clients achieve maximum value. Proactively identify and address potential client issues or concerns. Conduct regular follow-ups and performance reviews with clients. Assist with client onboarding and implementation processes. Liaise with internal departments to ensure client needs are met effectively. Monitor client satisfaction and engagement levels. Gather client feedback to inform service improvements. Act as a trusted advisor and advocate for the client within the company.

Requirements

High school diploma or equivalent; a degree in Business or a related field is a plus. Previous experience in client relations, account management, or customer success. Excellent verbal and written communication skills in Spanish. Strong interpersonal skills and the ability to build rapport with clients. Proficiency in using CRM software and common office productivity tools. Excellent organizational and time management abilities. Ability to work effectively both independently and as part of a team. Willingness to work a hybrid schedule, including some days in our Saltillo office. A proactive attitude and a commitment to delivering exceptional client experiences. Detail-oriented with strong problem-solving capabilities.

Benefits

WhatJobs Direct offers a competitive salary and a benefits package that includes health insurance and paid time off. The hybrid work model provides flexibility, allowing you to balance your professional and personal commitments. You will have access to ongoing training and development opportunities to enhance your skills and career progression. Join a company that values its employees and fosters a collaborative and supportive work environment in Saltillo . We offer a clear path for advancement for dedicated individuals who demonstrate excellence in client success. Be part of a team that makes a real difference in our clients' journeys.