Enterprise Customer Success Manager - Growth & Ops

Uber Technologies Inc.; Ciudad de México; On-site; MXN 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber Technologies Inc. is seeking a Customer Success Manager for the Enterprise Delivery Restaurants team in Mexico City.

You will drive growth and operational excellence for Uber Eats’ largest restaurant partners, translating data into actionable insights and leading strategic initiatives with cross-functional teams. In this role you will own key workstreams end-to-end, build scalable dashboards, and present recommendations to senior leaders and partners.

Qualifications

• 3+ years of experience in operations, analytics, strategy, consulting or a related field.
• Strong analytical and problem-solving skills, with advanced proficiency in SQL and Excel/Google Sheets, and experience building dashboards or analytical tools.
• Ability to translate complex data into actionable business insights, recommendations, and measurable outcomes.
• Proven ability to manage multiple projects and stakeholders at once, with minimal supervision.
• Strong communication skills (written and verbal), including executive-level presentations to internal stakeholders and clients.
• Hands-on experience using AI tools to speed up analysis, reporting and day-to-day work.

Responsibilities

• Restaurant Operations Ownership: Own the monitoring and improvement of operational performance for our enterprise merchants.
• Strategic Analytics & Performance Diagnosis: Run deep dives and ad hoc analyses to understand business performance, uncover growth opportunities, and evaluate potential initiatives.
• Business Intelligence & Reporting: Design, build, and continuously improve dashboards, performance trackers, and reporting frameworks that enable data-driven decision-making.
• Cross-Functional Collaboration: Own key workstreams end-to-end, partnering with Account Managers, commercial leads, and cross-functional teams to align priorities.
• Insights & Communication: Translate complex analyses into compelling, executive-ready narratives and clear recommendations.
• Process Improvement, Automation & AI: Identify opportunities to optimize recurring processes, improve data quality, and develop scalable solutions that increase team efficiency.

Skills

SQL

Excel/Google Sheets

Dashboards

Data analysis

Stakeholder management

Executive presentation

AI-enabled analytics

Job description

Uber Technologies Inc. is seeking a Customer Success Manager for the Enterprise Delivery Restaurants team in Mexico City.

You will drive growth and operational excellence for Uber Eats’ largest restaurant partners, translating data into actionable insights and leading strategic initiatives with cross-functional teams. In this role you will own key workstreams end-to-end, build scalable dashboards, and present recommendations to senior leaders and partners.