English-Speaking Credentialing Support Specialist

MedTrainer; Santiago de Querétaro; On-site; MXN 203,000 - 243,000; Full time

Benefits offered by this job

Hybrid/On-site work

Medical insurance

Savings plan

Free meals in office

Health department on site

Gym access discounts

Hybrid scheme

Job summary

MedTrainer in Querétaro, Mexico is seeking a Credentialing Specialist who will focus on customer service for English-speaking clients. No prior credentialing experience is required as training is provided.

The role involves daily communication with U.S.-based professionals, managing credentialing cases, and ensuring accurate documentation while maintaining confidentiality. This on-site position offers a structured schedule and opportunities for growth within healthcare operations.

Qualifications

• 1+ year of experience in customer service or support.
• Professional/Advanced English level (spoken and written).
• Experience with U.S.-based clients is preferred.

Responsibilities

• Interact daily with U.S.-based healthcare professionals via email and internal systems.
• Manage and follow up on credentialing cases with accurate documentation.
• Communicate timelines, requirements, and status to clients professionally.
• Record information in internal systems with high accuracy.
• Collaborate with internal teams to ensure smooth case resolution.
• Handle sensitive information with confidentiality.

Skills

Customer service

English proficiency

Client support

US client experience

Job description

MedTrainer in Querétaro, Mexico is seeking a Credentialing Specialist who will focus on customer service for English-speaking clients. No prior credentialing experience is required as training is provided.

The role involves daily communication with U.S.-based professionals, managing credentialing cases, and ensuring accurate documentation while maintaining confidentiality. This on-site position offers a structured schedule and opportunities for growth within healthcare operations.