Customer Support Specialist - Healthcare

MedTrainer; Santiago de Querétaro; On-site; MXN 203,000 - 243,000; Full time

Benefits offered by this job

Hybrid/On-site work

Medical insurance

Savings plan

Free meals in office

Health department on site

Gym access discounts

Hybrid scheme

Job summary

MedTrainer in Querétaro, Mexico is seeking a Credentialing Specialist who will focus on customer service for English-speaking clients. No prior credentialing experience is required as training is provided.

The role involves daily communication with U.S.-based professionals, managing credentialing cases, and ensuring accurate documentation while maintaining confidentiality. This on-site position offers a structured schedule and opportunities for growth within healthcare operations.

Qualifications

• 1+ year of experience in customer service or support.
• Professional/Advanced English level (spoken and written).
• Experience with U.S.-based clients is preferred.

Responsibilities

• Interact daily with U.S.-based healthcare professionals via email and internal systems.
• Manage and follow up on credentialing cases with accurate documentation.
• Communicate timelines, requirements, and status to clients professionally.
• Record information in internal systems with high accuracy.
• Collaborate with internal teams to ensure smooth case resolution.
• Handle sensitive information with confidentiality.

Skills

Customer service

English proficiency

Client support

US client experience

Job description

Company Description

MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.

Company Description

MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise. Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.

Job Description

About the Role

Credentialing Specialist – Customer-Focused, English-Driven Role. This role is ideal for professionals who already have experience working with English-speaking clients and want to build a long-term career in healthcare operations. No prior credentialing experience is required — we provide full training.

What You’ll Do

Customer service experience in English is highly preferred.

• Communicate daily with U.S.-based healthcare professionals via email and internal systems.
• Manage and follow up on credentialing cases, ensuring accurate documentation and compliance.
• Maintain clear, professional communication with clients regarding requirements, timelines, and status updates.
• Track and document information in internal systems with a high level of accuracy.
• Collaborate closely with internal teams to ensure smooth case resolution.
• Handle sensitive information with professionalism and confidentiality.

Qualifications

Required Qualifications

• 1+ year of experience in Customer Service, Client Support, or a similar role (highly preferred).
• Professional/Advanced English level (spoken and written) - daily interaction with English-speaking clients.
• Experience working with U.S.-based clients or companies (highly preferred).
• Strong communication skills and customer-oriented mindset.
• Comfortable working with computers and learning internal systems.
• Ability to work independently, manage follow-ups, and stay organized.

Nice to Have

• Experience in BPO, Shared Services, SaaS, Healthcare, or international call centers.
• Familiarity with case management, ticketing systems, or CRM tools.

Why work at MedTrainer

• Great Compensation. We offer attractive and increasing pay at every level. We pay well because our employees are on teams that drive significant business value. This department is directly tied to revenue and the growth of the business.
• Strong career development. The senior and leadership positions in the department are filled through promotions from within. We are growing and want you to grow with us!
• Job stability. We train our employees on Healthcare Credentialing. Never heard of it? That's why we train people! We build up our people and each employee represents a significant investment that we don’t want to lose!
• Great place to work. We have normal working hours (Monday-Friday 8am-5pm), lunch and breakfast in the office, fitness challenges, an in-office health department, futbolito, Beer Fridays, and birthday & other celebrations.
• Transferable career skills. You will develop strong customer relationship and account management experience, enhance your Business English proficiency, and build collaborative and leadership skills in a dynamic team environment.

Benefits

• Strong career development opportunities
• Company-paid major medical insurance
• Savings Plan (Caja de Ahorro)
• FREE Breakfast, Lunch, Drinks and Snacks
• In-office Health Department
• TotalPass - discounted access to gyms and studios
• Hybrid scheme

Additional Information

• This role does not require prior credentialing experience — we train you from day one.
• Ideal for professionals looking to leverage their customer service and English skills while entering the U.S. healthcare industry.

Application Requirements

• This is an on-site position in Querétaro, Mexico: Prol. Bernardo Quintana 300. Torre 57, Centro Sur, 76090.
• We are only considering candidates who are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro or are willing to relocate.

Salary range: $20,000 MXN - $20,000 MXN

At MedTrainer, every role contributes to building technology that supports safer, more efficient healthcare organizations. We value collaboration, ownership, and continuous improvement across all teams.