Engagement Delivery Manager

Leadout Capital; México; On-site; MXN 800,000 - 1,200,000; Full time

Job summary

Leadout Capital seeks an Engagement Delivery Manager to lead client projects, ensuring Salesforce implementations meet scope, budget and schedule. You will manage cross-functional teams, facilitate requirements, and maintain strong client interfaces across regions.

The role requires 5+ years in project management, experience with technology deployments, and fluency in Spanish and English. Travel regionally and occasionally internationally may be needed.

Qualifications

• 5+ years in professional services, consulting, or project management.
• 2+ years leading technology implementations; Salesforce experience preferred.
• Experience delivering external client projects in SaaS/CRM environments.
• Ability to balance business and technical requirements to produce a project plan.
• Ability to run meetings with client stakeholders and manage risks.
• Led teams of 10+ members and managed budgets and schedules.
• Spanish and English proficiency; willingness to travel regionally.
• Strong communication and collaboration in fast-paced teams.

Responsibilities

• Lead the project team and provide direction to ensure delivery.
• Act as primary customer interface and govern project activities.
• Build project plans, monitor timelines, and ensure on-time, on-budget delivery.
• Guide teams through the software delivery lifecycle using Agile.
• Oversee resources and timesheets in line with budget.
• Lead one large project or several smaller related projects.
• Identify obstacles and drive solution-focused progress.
• Facilitate requirements gathering and Salesforce documentation.
• Support account growth and end-to-end implementation planning.
• Coordinate UAT and organizational change activities.

Skills

Project management

Leadership

Client management

Communication

Budget management

Agile

Cross-functional collaboration

English/Spanish proficiency

Tools

Salesforce

CRM systems

Job description

Role Description

Engagement Delivery Managers (Project Managers) are responsible for leading project teams to drive successful customer outcomes with our implementations. They manage and run medium-to-complex projects and actively take part in client management, project execution and control, scoping, contract reviews, knowledge transfer, and budget management.

Your Impact

• Lead the project team. Show strong leadership by forming the team, keeping communication channels clear, and giving the team clarity, motivation and direction throughout the engagement.
• Act as the primary customer interface. Run project management activities that ensure adherence to Salesforce methodology, project gates and governance.
• Build and lead project plans. Monitor progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget delivery. Identify and resolve issues to ensure project success.
• Guide teams through the software delivery lifecycle using Agile, applying analytical and technical skills.
• Oversee utilization of project resources in line with resource allocation and budget, including timely timesheet entry and approvals.
• Lead one large project, or a couple of small to medium-sized related projects that need cross-functional teamwork.
• Anticipate and remove obstacles that slow down or block teams from reaching project goals.
• Facilitate requirements gathering and help prepare project deliverables and Salesforce documentation as needed.
• Work as an extension of the account team to grow the Salesforce footprint.
• Take part in end-to-end implementation planning, including project management, risk and issue management, communication and organizational change.
• Facilitate User Acceptance Testing with business end users, including coordination and sign-off.

Basic Qualifications

• 5+ years of professional services, consulting, or project management experience
• 2+ years managing technology implementations (Salesforce platform experience preferred)

• Proven experience in project management, including external client projects in software development, CRM and SaaS environments
• Ability to balance business and technical requirements to produce a project plan, and to collaborate with others to gather inputs such as estimates
• Ability to facilitate meetings with client stakeholders, support and guide team members, and proactively manage project risks and dependencies
• Demonstrated project management skills, with direct responsibility for leading project teams of 10+ members and managing budgets and schedules
• Ability to hold difficult conversations
• Track record of delivering high-quality results on time and within budget
• Ability to maintain clear communication with remote consultants
• Strong interpersonal skills and strong verbal and written communication
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficiency in Spanish and English
• Availability to travel regionally, and occasionally internationally, depending on customer needs

Preferred Qualifications

• Business process knowledge in an industry vertical (e.g., Financial Services, Telco, Health & Life Sciences, Manufacturing, Retail, Logistics)
• Project management certification such as PMP and, SAFe and/or Scrum
• Experience advising client business and technology stakeholders
• Pre-sales skills and change management experience
• Exposure to enterprise-scale integration solutions and cloud technology
• Experience implementing CRM solutions across Sales, Service, Marketing or Commerce