Empathetic Call Center Pro | English B2+ + Benefits

CONFIE; Benito Juárez; On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Weekly Pay

Savings Fund

Paid Leave

Life Insurance

Balance Days

Dental Insurance

Job summary

Confie is seeking a Customer Service Representative in Benito Juárez, Mexico. The role focuses on answering incoming/outgoing calls, providing accurate information, and assisting customers with inquiries and account questions.

Candidates should have at least 1 year of call center experience and strong customer service skills. Proficiency in English (B2 or higher) and solid basic computer skills are required.

Qualifications

• English proficiency at B2 level or higher.
• Strong communication and active-listening skills.
• Basic computer skills.
• At least 1+ year of call center experience (Must).
• Customer service experience.
• You must be available to work full-time.

Responsibilities

• Incoming/outgoing calls, providing accurate and helpful information
• Supports customers with inquiries, account questions, and general assistance
• Troubleshoots basic issues and escalates complex cases when necessary
• Delivers a positive and empathetic customer experience
• Document interactions clearly and efficiently

Skills

English B2 level

Communication skills

Active listening

Customer service experience

Job description

Confie is seeking a Customer Service Representative in Benito Juárez, Mexico. The role focuses on answering incoming/outgoing calls, providing accurate information, and assisting customers with inquiries and account questions.

Candidates should have at least 1 year of call center experience and strong customer service skills. Proficiency in English (B2 or higher) and solid basic computer skills are required.