Customer Service Representative

CONFIE; Benito Juárez; On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Weekly Pay

Savings Fund

Paid Leave

Life Insurance

Balance Days

Dental Insurance

Job summary

Confie is seeking a Customer Service Representative in Benito Juárez, Mexico. The role focuses on answering incoming/outgoing calls, providing accurate information, and assisting customers with inquiries and account questions.

Candidates should have at least 1 year of call center experience and strong customer service skills. Proficiency in English (B2 or higher) and solid basic computer skills are required.

Qualifications

• English proficiency at B2 level or higher.
• Strong communication and active-listening skills.
• Basic computer skills.
• At least 1+ year of call center experience (Must).
• Customer service experience.
• You must be available to work full-time.

Responsibilities

• Incoming/outgoing calls, providing accurate and helpful information
• Supports customers with inquiries, account questions, and general assistance
• Troubleshoots basic issues and escalates complex cases when necessary
• Delivers a positive and empathetic customer experience
• Document interactions clearly and efficiently

Skills

English B2 level

Communication skills

Active listening

Customer service experience

Job description

Customer Service Representative - Confie

Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.

Legal benefits

• IMSS
• AFORE
• Infonavit
• Vacations in accordance with the law
• Vacation Premium (25%)
• Christmas Bonus (Aguinaldo)
• Profit Sharing (PTU)
• Paid Leave (Maternity and Paternity)

Additional Benefits

• Weekly Pay
• Savings Fund (2.5%)
• Paid Leave for marriage and loss of immediate family members
• Minor Medical Insurance
• Life Insurance (Coverage up to MXN 250,000)
• Balance Days (Additional paid days off)
• Creditas (Payroll-deducted loans)
• TripBeat by RCI - Travel membership (offers and promotions on trips and experiences)

Optional Benefits

• Dental Insurance
• Employees' Mortuary Fund
• Family Mortuary Fund
• Savings Account
• OPL by AON - Car and motorcycle insurance for employees and extended family members

Requirements

• English proficiency at B2 level or higher
• Strong communication and active-listening skills
• Basic computer skills
• At least 1+ year of call center experience (Must)
• Customer service experience
• You must be available to work full-time.

Responsibilities

• Incoming/outgoing calls, providing accurate and helpful information
• Supports customers with inquiries, account questions, and general assistance
• Troubleshoots basic issues and escalates complex cases when necessary
• Delivers a positive and empathetic customer experience
• Document interactions clearly and efficiently

Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!