Bilingual Customer Service Agent – Español

CNX; Santiago de Querétaro; Presencial; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Monthly incentives

Weekly/biweekly/monthly activities

Raffles and prizes

Descripción de la vacante

Concentrix is seeking Customer Service Agents - Español for Mérida/Mexico City area to handle inbound/outbound calls and online inquiries. The role focuses on delivering excellent customer service and resolving routine issues with a human touch.

You should have a high school diploma or equivalent, and 6 months of call center experience is preferred. Proficiency in English is required at an intermediate to advanced level, and this is a full-time on-site position.

Formación

• High School diploma or equivalent required.
• 6 months minimum of experience in Call center customer service (Desired).
• Intermediate - Advanced English level.

Responsabilidades

• Interacts with customers via inbound/outbound calls or online channels.
• Provides customer service support and resolves routine problems related to products or services.

Conocimientos

Customer service orientation

Communication skills

Multitasking

Team player

Educación

High School diploma or equivalent

Descripción del empleo

Concentrix is seeking Customer Service Agents - Español for Mérida/Mexico City area to handle inbound/outbound calls and online inquiries. The role focuses on delivering excellent customer service and resolving routine issues with a human touch.

You should have a high school diploma or equivalent, and 6 months of call center experience is preferred. Proficiency in English is required at an intermediate to advanced level, and this is a full-time on-site position.