Bilingual Customer Service Agent - Español (CDMX)

Concentrix; Ciudad de México; Presencial; MXN 240 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Diverse global organization

Career opportunities

Competitive salary

Inclusive perks and benefits

Monthly performance incentives

Weekly, biweekly and monthlyactivities

Raffles and prizes

Resumo da oferta

Concentrix in Mexico City is hiring Customer Service Agents who speak Spanish to handle inbound/outbound calls and online inquiries. You will resolve routine problems with a customer-first approach and maintain accurate records in our systems.

The role offers competitive pay, inclusive benefits, monthly incentives, and opportunities for career growth in a diverse, global organization.

Qualificações

• High School diploma or equivalent required.
• 6 months minimum call center experience preferred.
• Strong customer service orientation and communication skills.
• Ability to adapt to changing shifts and processes.
• Proficient PC navigation and basic tech skills.

Responsabilidades

• Handle inbound and outbound calls and online inquiries.
• Resolve routine customer problems with a helpful, respectful approach.
• Document interactions and follow up as needed.
• Collaborate with team to meet performance targets.

Conhecimentos

Customer service orientation

English proficiency

Multitasking

Attention to detail

Communication skills

Teamwork

Adaptability

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Concentrix in Mexico City is hiring Customer Service Agents who speak Spanish to handle inbound/outbound calls and online inquiries. You will resolve routine problems with a customer-first approach and maintain accurate records in our systems.

The role offers competitive pay, inclusive benefits, monthly incentives, and opportunities for career growth in a diverse, global organization.