Bilingual Customer Support Specialist - Spanish/English

Concentrix; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Global opportunities

Employee benefits

Job summary

Concentrix is hiring Customer Service Agents - Español in a full-time role in the Mexico City area. The Advisor I interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements, providing service support and resolution of routine problems.

The position emphasizes strong customer service, effective communication, and the ability to adapt to changes, with English language requirements and a pathway for career development.

Qualifications

• Courteous with strong customer service orientation.
• Intermediate - Advanced English level.
• High School diploma or equivalent required.
• 6 months minimum of experience in Call center customer service(Desired).

Responsibilities

• Provide customer service support and resolve routine problems via inbound/outbound calls or online.
• Interface with customers to address inquiries and guide them through simple solutions.

Skills

Customer service

English level

High school diploma

Call center experience

Job description

Concentrix is hiring Customer Service Agents - Español in a full-time role in the Mexico City area. The Advisor I interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements, providing service support and resolution of routine problems.

The position emphasizes strong customer service, effective communication, and the ability to adapt to changes, with English language requirements and a pathway for career development.