Bilingual Customer Service Agent (CDMX)

Concentrix; Ciudad de México; On-site; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Monthly incentives

Group activities

Raffles and prizes

Inclusive benefits

Job summary

Concentrix is seeking Customer Service Agents - Bilingüe- CDMX to handle inbound/outbound calls and online inquiries from customers. The role focuses on delivering exceptional customer service and resolving routine issues with a client-centric approach.

Qualified candidates bring courtesy, solid communication, and 6 months of call center experience. The position is full-time at Insurgentes Sur, Mexico City, requiring bilingual English proficiency and adaptability to changing conditions.

Qualifications

• Courteous with strong customer service orientation.
• Intermediate - Advanced English level.
• High School diploma or equivalent required.
• 6 months minimum of experience in Call center customer service.
• Ability to work under constant changes.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both in writing and verbally.
• Shift rotation capability as needed.

Responsibilities

• Handle inbound/outbound calls and online inquiries.
• Provide customer service support and resolve routine problems.
• Adapt to client requirements and maintain quality service.

Skills

Courteous

Multitasking

Communication

Patience

Education

High School diploma or equivalent

Job description

Concentrix is seeking Customer Service Agents - Bilingüe- CDMX to handle inbound/outbound calls and online inquiries from customers. The role focuses on delivering exceptional customer service and resolving routine issues with a client-centric approach.

Qualified candidates bring courtesy, solid communication, and 6 months of call center experience. The position is full-time at Insurgentes Sur, Mexico City, requiring bilingual English proficiency and adaptability to changing conditions.