E-Commerce Operations Coordinator

The Doing Co; Monterrey; Hybrid; MXN 600,000 - 1,000,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Hybrid work in Monterrey

Job summary

WhatJobs Direct in Monterrey, Nuevo León, seeks an accomplished E-commerce Manager & Digital Growth Specialist to lead online retail operations. You will develop strategies to drive online sales, enhance customer experience, and optimize digital marketing campaigns.

The role requires a 5–7 year track record in e-commerce and digital marketing, proficiency with Shopify/Magento/WooCommerce, and data-driven decision making. You’ll collaborate across marketing, IT, and sales to grow profitability.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-commerce or related field; MBA is a plus.
• 5–7 years of e-commerce management and digital marketing experience.
• Proven track record of growing online sales and profitability.
• Experience with e-commerce platforms (Shopify, Magento, WooCommerce) and analytics tools (Google Analytics).

Responsibilities

• Develop and execute the e-commerce strategy to meet sales targets and KPIs.
• Oversee day-to-day e-commerce operations: product listings, inventory, and fulfillment.
• Lead digital marketing campaigns across SEO, SEM, social, and email.
• Analyze performance data and market trends to identify growth opportunities.
• Improve UX and CRO to increase conversions.
• Collaborate with marketing, sales, IT, and customer service for smooth customer journeys.
• Manage e-commerce budget and monitor ROI.
• Report performance to senior management.

Skills

Digital marketing

Data-driven

Leadership

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in Business Administration/Marketing/E-commerce

MBA

Tools

Shopify

Magento

WooCommerce

Google Analytics

A/B testing

Job description

Our client, WhatJobs Direct , is seeking an accomplished and data-driven E-commerce Manager & Digital Growth Specialist to lead their online retail operations in Monterrey, Nuevo León . This dynamic role is responsible for overseeing all aspects of the e-commerce platform, developing strategies to drive online sales, enhance customer experience, and optimize digital marketing campaigns. The ideal candidate will have a proven track record in e-commerce management, a strong understanding of digital marketing channels, and a passion for leveraging data to fuel growth. If you are a strategic thinker with a hands-on approach and a desire to make a significant impact, this is an excellent opportunity.

About the Role

Our client, WhatJobs Direct , is seeking an accomplished and data-driven E-commerce Manager & Digital Growth Specialist to lead their online retail operations in Monterrey, Nuevo León . This dynamic role is responsible for overseeing all aspects of the e-commerce platform, developing strategies to drive online sales, enhance customer experience, and optimize digital marketing campaigns. The ideal candidate will have a proven track record in e-commerce management, a strong understanding of digital marketing channels, and a passion for leveraging data to fuel growth. If you are a strategic thinker with a hands-on approach and a desire to make a significant impact, this is an excellent opportunity.

Key Responsibilities

• Develop and execute the e-commerce strategy to achieve sales targets and key performance indicators (KPIs).
• Manage the day-to-day operations of the e-commerce platform, including product listings, inventory management, and order fulfillment coordination.
• Oversee and optimize digital marketing campaigns, including SEO, SEM, social media advertising, and email marketing, to drive qualified traffic and conversions.
• Analyze e-commerce performance data, customer behavior, and market trends to identify growth opportunities and areas for improvement.
• Enhance the user experience (UX) and conversion rate optimization (CRO) of the website.
• Collaborate with marketing, sales, IT, and customer service teams to ensure a seamless customer journey.
• Manage the e-commerce budget effectively and monitor ROI for all digital initiatives.
• Stay abreast of e-commerce best practices, emerging technologies, and competitor strategies.
• Report on e-commerce performance and strategic initiatives to senior management.

Requirements

• Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. MBA is a plus.
• Minimum of 5-7 years of experience in e-commerce management and digital marketing.
• Proven track record of successfully growing online sales and profitability.
• In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), digital marketing channels (SEO, SEM, Social Media, Email), and analytics tools (Google Analytics).
• Strong analytical and problem-solving skills with the ability to translate data into actionable strategies.
• Excellent leadership, communication, and project management skills.
• Experience working in the Nuevo León market or with businesses headquartered there is highly valued.
• Proficiency in A/B testing and conversion rate optimization techniques.
• Ability to thrive in a hybrid work environment, balancing remote tasks with office collaboration in Monterrey .

Benefits

Our client offers a highly competitive salary and bonus structure, recognizing the significant impact of this role. A comprehensive benefits package including health, dental, and life insurance, along with a retirement savings plan, is provided. This hybrid role offers flexibility while fostering collaboration within our Monterrey office. Opportunities for professional development, leadership training, and career advancement within a growing company are abundant. Join a forward-thinking organization that values innovation, data-driven decision-making, and employee well-being.