Desktop Support Analyst II (Mexico)

DYOPATH; Santa Catarina; Presencial; MXN 244.000 - 292.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Aguinaldo (25 days – above legal req)

Vacation + 25% premium

IMSS + Major medical insurance (family

Monthly savings fund + pantry vouchers

Transportation assistance

Quarterly performance bonus

Paid life events leave

Descripción de la vacante

DYOPATH is seeking a Desktop Support Analyst II to provide hands-on technical support to end users on-site in Monterrey, Mexico. You will troubleshoot hardware, software, and robotics systems on the production floor, manage support queues, and ensure systems run smoothly to minimize downtime.

You’ll collaborate with IT teams, support software applications and client service platforms, and interact with vendors.

Formación

• High School Diploma or GED required.
• Hands-on break-fix and hardware troubleshooting expertise.
• Strong troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work independently and collaboratively.

Responsabilidades

• Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line.
• Monitor general support queues and tracking systems to identify and respond to issues in real time.
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
• Provide technical support for software applications, databases, and client service platforms.
• Interface with third-party vendors to troubleshoot and resolve issues and service disruptions.
• Troubleshoot and resolve hardware, software, and service outages promptly.
• Ensure software license compliance across supported environments.
• Maintain accurate inventory records and safeguard IT assets.

Conocimientos

Hands-on break-fix

Troubleshooting

Customer service

Verbal and written communication

Teamwork

Educación

High School Diploma or GED

Herramientas

ServiceNow

ITSM tools

O365

Active Directory

Networking basics (LAN/WAN, VPN)

Descripción del empleo

Join Our Team as a Desktop Support Analyst II

Are you driven to solve technical challenges and provide outstanding customer support? We're looking for a Desktop Support Analyst II who enjoys hands‑on technical work, supporting end users, and keeping technology running smoothly on‑site.

Why You’ll Love Working Here

Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.

Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.

Team-Oriented Environment – Work closely with colleagues at all organizational levels in a collaborative, service-focused culture.

Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.

Benefits Overview

• Aguinaldo (25 days – above legal requirement)
• Vacation + 25% premium
• IMSS + Major medical insurance (family included)
• Monthly savings fund + pantry vouchers
• Transportation assistance
• Quarterly performance bonus opportunities
• Paid life events leave (parental, marriage, bereavement)

Desktop Support Analyst II Overview

• Location: Onsite (Monterrey, Mexico)
• Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage
• Pay Rate: 24,000 MXN (monthly)
• Transportation: Assistance available (client provided)

Your Mission as a Desktop Support Analyst II

• Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line
• Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time.
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
• Provide technical support for software applications, databases, and client service platforms.
• Interface with third‑party vendors to troubleshoot and resolve technical issues and service disruptions
• Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner
• Ensure software license compliance across supported environments
• Maintain accurate inventory records and safeguard the physical security of IT assets
• Perform work in field environments, including bending, kneeling, and climbing as required
• Complete additional duties and responsibilities as assigned

What You Bring to the Team

Education & Experience

• High School Diploma or GED (required)

Skills & Abilities

• Basic computer literacy and familiarity with technical software
• Hands‑on break‑fix and hardware troubleshooting expertise
• Strong troubleshooting and problem‑solving skills
• Good verbal and written communication skills
• Ability to work independently and collaboratively
• Professional approach to customer interactions
• Strong organization and time management skills
• ServiceNow, ITSM tools, O365, Active Directory, Networking basics (LAN/WAN, VPN)

Additional Requirements

• Ability to lift/carry up to 70 lbs (32 kgs)
• Comfortable working in varying physical field conditions
• Ability to be agile in field environments, including bending, kneeling, and climbing as required

Why This Role Matters

As a Desktop Support Analyst II, you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.