On-Site Field Service Technician – Manufacturing IT

DYOPATH; Santa Catarina; Presencial; MXN 219.000 - 263.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Savings fund

Transportation routes

Performance bonus

Life events leave

Descripción de la vacante

DYOPATH in Santa Catarina, Nuevo León, Mexico is seeking a Field Service Technician to provide on-site IT support across departments, troubleshooting and repairing computers, hardware, software, peripherals, and robotic systems on the production line. The role emphasizes hands-on technical work, user interaction, and maintaining workplace technology in a fast-paced manufacturing setting.

Requires a high school diploma and English proficiency; on-site schedule and transportation access are

Formación

• High School Diploma or GED required.
• Basic computer literacy and familiarity with technical software.
• Strong troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• Intermediate English proficiency (reading, writing & speaking).
• Ability to work independently and collaboratively.
• Professional, customer-focused approach.
• Strong organization and time management skills.

Responsabilidades

• Support factory floor PCs, troubleshooting hardware, software, and robotic systems on the production line.
• Monitor support queues and big-screen tracking to prioritize and respond to issues in real time.
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
• Provide technical support for software applications, databases, and client service platforms.
• Interface with third-party vendors to troubleshoot and resolve issues and service disruptions.
• Troubleshoot and resolve hardware, software, and service outages efficiently.
• Ensure software license compliance across supported environments.
• Maintain accurate inventory records and safeguard IT assets.
• Perform work in active field environments (bending, kneeling, climbing as needed).
• Complete additional duties as assigned.

Conocimientos

Computer literacy

Troubleshooting

Communication skills

English proficiency

Independent worker

Customer focus

Time management

Educación

High School Diploma or GED

Descripción del empleo

DYOPATH in Santa Catarina, Nuevo León, Mexico is seeking a Field Service Technician to provide on-site IT support across departments, troubleshooting and repairing computers, hardware, software, peripherals, and robotic systems on the production line. The role emphasizes hands-on technical work, user interaction, and maintaining workplace technology in a fast-paced manufacturing setting.

Requires a high school diploma and English proficiency; on-site schedule and transportation access are