Service Desk Level 1 Analyst (Mexico)

DYOPATH LLC; México; Presencial; PHP 522.000 - 625.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major Medical Insurance

Life Insurance

Quarterly Bonus

Maternity/Paternity Time off

Vacations

Descripción de la vacante

DYOPATH LLC in Mexico is seeking a Service Desk Level 1 Analyst to join a fast-paced IT support team. You will troubleshoot desktops, laptops, printers, mobile devices, and networks while delivering excellent customer service.

You’ll log interactions in the ticketing system, follow up with users, and pursue training and certifications to grow your IT career in a collaborative remote environment. Pay rate is 14,000 MXN monthly.

Formación

• High school diploma or equivalent required.
• Associate or Bachelor's degree in Computer Science or related field preferred.
• Professional certifications (or working toward): HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals.

Responsabilidades

• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.
• Deliver timely, accurate resolutions while providing excellent customer service.
• Follow up with users to confirm satisfaction.

Conocimientos

Customer service

Windows OS

IT troubleshooting

English communication

Independent work

Educación

High school diploma or equivalent

Associate or Bachelor’s in CS or related field preferred

Herramientas

Ticketing system

Microsoft Office

Descripción del empleo

Join DYOPATH as a Service Desk Level 1 Analyst

Are you passionate about helping people solve tech challenges and keeping their day running smoothly?

DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.

Why You’ll Love Working Here

• Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
• Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
• Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
• Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

Awesome Benefits

• Savings / Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus: 25 days of your daily income
• Vacations - 12 days after the first year
• Anniversary Bonus - 10 days of base salary
• Vacation Premium – 40% first year
• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Marriage or Bereavement Time off
• Maternity/Paternity Time off
• Ergonomic Chair
• 250 pesos monthly stipend for internet and electricity

Role Overview

• Location: Remote (Mexico)
• Schedule: 1st Shift (5a-1:30p CST); Monday through Friday
• Pay Rate: 14,000 MXN

Your Mission as a Service Desk Level 1 Analyst

• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and elevate when needed.
• Ensure timely and accurate resolution of issues while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Invest in yourself: pursue training, certifications, and ongoing learning.
• Participate in special projects that enhance service delivery.

What You Bring to the Team

Education & Certifications

• High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
• Professional certifications (or working toward):
  • HDI Support Center Analyst (HDI-SCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals

Experience & Skills

• 1–2 years in a technical support role, preferably in a service desk environment.
• Strong customer service skills with the ability to explain technical solutions clearly.
• Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
• Familiarity with ITIL or similar service frameworks a plus.
• Ability to work independently and collaboratively.
• Excellent problem-solving and multitasking skills.
• Success as a Service Desk Level 1 Analyst requires strong troubleshooting skills, a customer-focused mindset, and the ability to effectively support users in English through phone, email, and ticketing systems.

Why This Role Rocks

As a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.

Ready to Kickstart Your IT Career?

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website atwww.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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