Dedicated Customer Care Leader for Key Accounts

FedEx

Cuautitlán

Presencial

MXN 60.000 - 80.000

Jornada completa

14 días+

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Descripción de la vacante

FedEx Express Latin America and Caribbean Division is seeking a Manager Dedicated Customer Care to oversee a dedicated customer support team at the San Martin Obispo logistics park site in Mexico. The role requires leadership over coaching, monitoring with QA support, and managing top accounts driving overall performance.

English proficiency is required, with two years of university-level education or equivalent and MAESTRO certification.

Formación

Two years University/College or equivalent.
MAESTRO certification required.
Language: Proficiency in English - a moderate level (3–5) years business experience including two (2) years customer service/contact experience.
Previous management or supervisory experience in a service environment strongly preferred.

Responsabilidades

Oversee all representative activities (including coaching & monitoring with QA team).
Dedicated customer support; manage and follow-up on top accounts with revenue generation responsibilities.
Leadership and management of a team at a specific location; includes disciplinary actions as needed.
Planning, organizing, judgement/decision making, and project management responsibilities.
Strong written and verbal communication skills.