Dedicated Customer Care Manager - Top Accounts Lead

Fedex; Xico; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Fedex is seeking a leadership role in Customer Support to oversee all representative activities, including coaching and monitoring, with QA team support. The role focuses on dedicated customer support and performance analysis for top accounts generating significant revenue, requiring strong managerial oversight and process discipline.

The candidate should have MAESTRO certification, two years of university study or equivalent, and proficient English.

Formación

• Two years University/College or equivalent.
• MAESTRO certification required.
• Proven leadership and team management experience in service environments.

Responsabilidades

• Oversee all representative activities including coaching and monitoring with QA support.
• Manage top accounts and drive performance analysis for each client.
• Plan and organize resources; enforce discipline and performance standards.

Conocimientos

Planning & Organizing Skills

Judgement & Decision Making Skills

Leadership Skills

Project Management Skills

Written & Verbal Communication Skills

Educación

MAESTRO certification

University/College degree or equivalent

Descripción del empleo

Fedex is seeking a leadership role in Customer Support to oversee all representative activities, including coaching and monitoring, with QA team support. The role focuses on dedicated customer support and performance analysis for top accounts generating significant revenue, requiring strong managerial oversight and process discipline.

The candidate should have MAESTRO certification, two years of university study or equivalent, and proficient English.