LM079:Employee Solutions Representative Senior

FedEx Express México; Ciudad de México; Presencial; MXN 223.000 - 391.000; Jornada completa

Descripción de la vacante

FedEx Express México in Mexico City is seeking an Employee Solutions Representative Senior to handle online and telephone inquiries, perform back-office functions, and mentor junior staff. The role emphasizes accurate data entry and process support for US-based employees.

The position requires a high school diploma (bachelor’s preferred), English proficiency (TOEIC 750), and at least four years in customer service or payroll/HR support. Flexible, fast-paced environment with growth opportunities.

Formación

• High School diploma or equivalent education.
• Some bachelor’s degree preferred.
• Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).
• Four (4) year experience in customer service, back Office information systems support, payroll or human resources.
• Excellent automated office systems, including word processing, spreadsheet and database programs.
• Knowledge of Accounts Payable and Accounting.

Responsabilidades

• Involves online and telephone contact with external/internal customers within functional area and completing any related administration.
• Responds to US employee's inquiries.
• Resolves more complex cases and escalates cases to the appropriate business area for resolution.
• Acts as an escalation point for callers that need additional assistance.
• Enter employee data into various systems.
• Accurately document calls while speaking with employees.
• Mentor less experienced staff.
• Perform other duties as assigned.

Conocimientos

Office software proficiency

Verbal and written communication

Time management

Multitasking

Mentoring / coaching

Accounts Payable knowledge

Educación

High School diploma or equivalent

Bachelor’s degree preferred

TOEIC 750 points requirement

Descripción del empleo

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

RC784370 LM079:Employee Solutions Representative Senior (Open) LM079:Employee Solutions Representative Senior Full time Torre Diana, Rio Lerma 232, Pisos 13 y 14 Colonia Cuauhtémoc Ciudad de Mexico 06500 Cuauhtemoc, MEX Mexico

Involves online and telephone contact with external/internal customers within functional area and completing any related administration. Lead or senior levels of these positions may:

• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedures.

Provides support services, including research for back office areas such as: payroll, human resources, expense reports, back office systems, and payments to vendors for employees. Communicates information that requires some explanation or interpretation. This is a US-focused position. Under general supervision performs the following activities:

• Responds to US employee's inquiries.
• Resolves more complex cases and escalates cases to the appropriate business area for resolution.
• Acts as an escalation point for callers that need additional assistance.
• Enter employee data into various systems.
• Accurately document calls while speaking with employees.
• Mentor less experienced staff.
• Perform other duties as assigned.

Minimum Education

• High School diploma or equivalent education.
• Some bachelor’s degree preferred.
• Related experience may offset degree requirements and related education/degree may offset experience requirements.
• Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience

• Four (4) year experience in customer service, back Office information systems support, payroll or human resources.

Knowledge, Skills and Abilities

• Excellent automated office systems, including word processing, spreadsheet and database programs.
• Ability to work variable shifts.
• Strong verbal and written communication skills necessary to explain complex and/or confidential information.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Knowledge of concepts, practices, policies and procedures related to Accounts Payable and Accounting.
• Ability to mentor, coach and act as a knowledge resource to other employees.

Bulletin validity: from September 17 to 23, 2026 Job Posting End Date: