Senior Customer Care Manager for Key Accounts

FedEx Express México; Cuautitlán; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

FedEx Express México in Cuautitlán, Mexico, seeks a Manager, Dedicated Customer Care to lead a dedicated client service team and oversee all representative activities.

The role emphasizes coaching, performance monitoring with QA support, and management of top accounts generating significant revenue. MAESTRO certification and fluent English are required, with at least two years of supervisory experience.

Formación

• Two years university/college or equivalent required.
• MAESTRO certification required.
• Fluent English is required; business experience in a service environment preferred.
• Two years customer service/contact experience; previous management or supervisory experience preferred.

Responsabilidades

• Oversee all representative activities, including coaching, monitoring, and QA team support.
• Manage top accounts with significant revenue, ensuring service excellence.
• Provide leadership, planning, and organizing for the team; disciplinary actions as needed.

Conocimientos

Customer support

Leadership

Coaching

Communication

Project management

Educación

Two years University/College or equivalent

MAESTRO certification

Herramientas

MAESTRO certification

Descripción del empleo

FedEx Express México in Cuautitlán, Mexico, seeks a Manager, Dedicated Customer Care to lead a dedicated client service team and oversee all representative activities.

The role emphasizes coaching, performance monitoring with QA support, and management of top accounts generating significant revenue. MAESTRO certification and fluent English are required, with at least two years of supervisory experience.