LM872: Manager Dedicated Customer Care

FedEx; Cuautitlán; Presencial; MXN 60.000 - 80.000; Jornada completa

Descripción de la vacante

FedEx Express Latin America and Caribbean Division is seeking a Manager Dedicated Customer Care to oversee a dedicated customer support team at the San Martin Obispo logistics park site in Mexico. The role requires leadership over coaching, monitoring with QA support, and managing top accounts driving overall performance.

English proficiency is required, with two years of university-level education or equivalent and MAESTRO certification.

Formación

• Two years University/College or equivalent.
• MAESTRO certification required.
• Language: Proficiency in English - a moderate level (3–5) years business experience including two (2) years customer service/contact experience.
• Previous management or supervisory experience in a service environment strongly preferred.

Responsabilidades

• Oversee all representative activities (including coaching & monitoring with QA team).
• Dedicated customer support; manage and follow-up on top accounts with revenue generation responsibilities.
• Leadership and management of a team at a specific location; includes disciplinary actions as needed.
• Planning, organizing, judgement/decision making, and project management responsibilities.
• Strong written and verbal communication skills.

Conocimientos

Planning & Organizing

Judgement & Decision Making

Leadership

Project Management

Written & Verbal Communication

Educación

MAESTRO certification

Two years University/College or equivalent

Descripción del empleo

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC783732 LM872: Manager Dedicated Customer Care (Open)English (obligatorio)

LM872: Manager Dedicated Customer Care

Full time

Parque Logistico San Martin Obispo Park IICalle Barranca Honda final s/n, Lote 2Zona San Martin Obispo, autopista Chamapa Lecheria54769 Cuautitlán, MEXMexico

Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.

Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent. MAESTRO certification required. Language: Proficiency in English - A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience. Previous management or supervisory experience in a service environment strongly preferred.

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